Help & Care

Moving ON

A totally charitable and professional home moving support and sales service...

Help and Care is proud to announce the launch of MOVING ON, a totally new concept in providing support to people who are considering where to live.

MOVING ON offers independent advice, advocacy and support to you if you are trying to decide where to live and whether to move.

For people who do decide to move we will professionally market and sell their home and include in the price the services of a Moving Planner to support them every step of the way.

For people who decide to stay we will offer support and advice to make sure their home is as suitable as possible to allow them to be as independent as possible for as long as possible.

To view the properties that we currently have for sale visit our page at Rightmove.

 

Options - click an option to find out more
What is MOVING ON all about? MOVING ON Customer Charter
How MOVING ON works Summary

MOVING ON

MOVING ON is an exciting, totally new and unique concept of support for people considering moving home.

Woman imageWe know how daunting it can be to make the decision whether to move and then take that first step into the minefield that moving homecan be. MOVING ON offers unique support and advice to you as you make that decision whether or not to move. We will help you to consider all the options available to you so that the decision you make is the right one for you.

If you decide to stay where you are, we will work with you to arrange any alterations or support that you need to make your life as independent and enjoyable as possible. If you decide to move, we will market and sell your property professionally and ethically and provide you with a dedicated Moving Planner to support you through the process of moving to your new home. Your Moving Planner will help you with whatever you choose; from changing utility bills to house clearance, from packing up to buying items for your new home. They will even accompany you to view new places that you might want to move to.Man Woman image

You won't have to worry about a thing.

If you would like us to support you to move home, we will charge a competitive and inclusive fee of 1.5% + VAT of the sale value of your property. This includes the services of the Moving Planner.

If you would just like us to come and talk to you and offer you completely objective advice about your moving options, we will do that completely FREE. If you decide to stay where you are we will provide the support and advice that you need completely FREE.

We will do all of this because we are a charity with a passion for ensuring people, especially older people, can live the lives they want to live.

Any profit that we make goes straight back into the charity - and that's a promise.

If you like what we do and the spirit in which we do it, why not sell your home with us and see the profits go to charity?
We can sell your home without the Moving Planner for a fixed rate of 1% + VAT of the sale value of your property.

The MOVING ON Leaflet explains the service.

How MOVING ON works, a step by step guide

  1. Our support worker will come and discuss your situation with you and help you to reach a decision about whether to move. They will offer independent advice so that your decision is the right one for you. They will not try to persuade you to sell your home, but will help you consider all of your options and choose the one that is best for you.

  2. If you decide to stay in your own home, your support worker will work with you to make any changes that you need to make your life as independent and enjoyable as possible. Once your new arrangements are in place they will stay in touch and you can contact them at any time for further advice or information about anything.

  3. If you decide to move home, and would like us to sell your property for you, a Moving Planner will visit you to discuss your situation. Between you, you can decide what sort of support you would like and for what. Your Moving Planner will work with you to write a personal Moving Plan. They will also help you to organise your Home Information Pack (HIP) which you need to have if you decide to sell your property.Man Woman image

  4. Our Property Marketing Manager will visit you to discuss the sale of your property and conduct a valuation.
    We will always put this valuation in writing. Our Property Marketing Manager will explain how your property has been valued and give you all the information you need. You will get a chance to consider this before making any further decisions.

    If you agree with the valuation of your property and would like us to proceed then we will ask you to sign a Sales and Support Agreement. We will explain to you in detail what this involves

    We will then prepare your property details and put your property on the market. If you would like us to, we will provide advice about how you might best present your property for sale. To help you do this we will give you 4 hours FREE of our Handiworks Plus tradeperson's time. If you would like more help than this we can provide one of our affordable and approved trades people to assist you with other repairs or small tasks

    Our Handiworks Plus tradesperson will support you to prepare your property for sale. Your Moving Planner can be present while they carry out the work if you would like them to be

    We will show people around your property at times that are convenient to you and we will never let potential buyers visit unaccompanied. Your Moving Planner can be present during viewings

  5. Your Moving Planner will work with you to undertake any tasks required to help you to move home. This might involve visits to new places that you might want to move to. Your Moving Planner will continue to provide you with any support or help with any aspect of your sale and potential move. You will need to decide a date that is convenient for you to complete the sale and move to your new Man imagehome. Your Moving Planner can help you to make the right decision for you. They will help you to put all the final plans in place for your move like packing, removals and settling utility bills.

  6. Your Moving Planner will support you through Moving Day and ensure that all runs smoothly. They will help you to settle into your new home and ensure that you have everything that you need. If you would like them to, your Moving Planner will help you to unpack and get to know your new neighbourhood. We will come and visit you a few weeks after your move to see how you are getting on. If you need any further support we will help you to organise it, so you can be as independent as possible and enjoy life to the full in your new home.

The MOVING ON Service Guide explains all of this in detail.

MOVING ON Customer Charter

We will:
Firstly and most importantly ...

  • Always put your interests first and help you to make decisions that are right for you.

But we wil also...

  • Always provide you with as much information as you need so that you can make your own decisions.
  • Always be polite and professional, considerate and punctual.
  • Always be honest.
  • Ensure our staff always identify themselves.
  • Always tell you how we have valued your property and give you the best advice we can based on factual information so that we can suggest a realistic value of your property.
  • Park our vehicles and place our MOVING ON sales board considerately, to ensure the minimum of inconvenience to you and other members of your neighbourhood.
  • Always use sales techniques to market and sell your property that are professional, ethical and honest.

Summary

  • We will charge a competitive and inclusive fee
  • 100% of any profits will fund Help and Care's charitable workLady with phone image
  • We will provide an honest, ethical and reliable service
  • We will always put you first


WHAT'S INCLUDED IN THE FEE

  • A realistic market appraisal of your home
  • Handiworks Plus tradesperson free for 4 hours
  • Professional and ethical marketing
  • Sound advice on what's involved
  • Help to find your new home
  • Accompanied viewings
  • Honest, straightforward feedback
  • Progression of sale from start to finish
  • Full support with all the paperwork
  • Support with all the practicalities like organising utility bills and other correspondence
  • A year's free membership of Handiworks Plus for your new home
  • Help with settling into your new community

If you like what we do and the spirit in which we do it, why not sell your home with us and see the profits go to charity? We can sell your home without the Moving Planner for a fixed rate of 1% + VAT of the sale value of your property.

To view the properties that we have for sale visit our page at Rightmove