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Sue’s story – Supported by Help & Care to speak out

Last year, Sue joined a care home as an agency worker. After some months in her new role, she realised that some residents were at risk due to a lack of staff available.

For example, there weren’t enough trained employees to deliver the right care for residents with epilepsy, and she was also concerned about discrimination issues.

However, she didn’t know how to speak out, as she had been warned that if she complained she’d be fired.

Sue called Help & Care’s Helpdesk, and we listened and offered a solution. We provided details of the Whistleblowing and CQC Safeguarding helplines, and we also alerted the local Healthwatch team so they’d be aware of the issues taking place in that care home in question.

Note: Names, as well as other identifying details, are changed to maintain confidentiality and privacy. Photograph is a stock image.

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