Accessible Information Standard Findings

The findings of the report reveal a concerning reality: many individuals are unaware of their rights under the AIS, or the importance of communication support tailored to their needs. Additionally, most participants had never been asked about their preferred communication methods, leading to a loss of independence, privacy, and dignity.

Key recommendations include increasing AIS awareness, improving staff training, and diversifying communication methods. The full report is available in multiple accessible formats and available here. This initiative aims to enhance the quality of communication support in health and social care services across Dorset, Hampshire and the Isle of Wight.

Help & Care Director of Partnerships, Research & Influence, Kathryn Loughnan says: “At Help & Care, we believe access to information is a fundamental right that improves quality of life.This report prompted us to examine our practices and ensure we always ask about communication needs, providing information in the best formats. We aim to model best practices, not just meet legal requirements, aligning with our commitment to equality and social justice.

Tom Gurney, Director of Strategic Communications and Engagement, NHS Hampshire and Isle of Wight says: “We welcome the work undertaken by Healthwatch through Involving People to help enable our communities and individuals to better access the information and services they need.

This report will play a key role in supporting the work we are doing to improve accessible information across NHS services in Hampshire and Isle of Wight. We know there are still disparities in experiences and opportunities across different organisations and we are taking steps to address those issues that people may face.”