What our volunteers do

Community Works

Community Works is a flexible and friendly support service for older people in Bournemouth, Poole and Dorset.

The support provided can either be one-off or short term. Community Works Volunteers can support people with a range of activities including assisting people with shopping, escorting people to medical appointments or helping people build confidence following a fall or to try something new. 

The service is free, but tasks which require a driver escort incur a chare of 45p per mile to cover the volunteers' expenses. 

Telephone Support Service

The Telephone Support Service is aimed at people over 55 who live across Dorset, who are isolated or lonely. The service provided by Help & Care Volunteers who phone older people on a weekly basis for a friendly chat.

money friends

Help & Care have a team of volunteers who can support older people to organise and manage their finances. The Money Friends support older people with a range of money related issues including support with budgeting, dealing with correspondence and setting up Direct Debits and Standing Orders.

the walking group

The Walking Group is aimed at older people who want some gentle exercise and social contact with others in outdoor settings. Help & Care Volunteers support older people to get to the start point of walks and along the route.


A volunteer is linked up with a person living with cancer (aged 50+) or a carer and visits them at home.  Through listening and gradually getting to know the person they are supporting the volunteer can help them to express their concerns and make informed choices.  The volunteer can also accompany the person they support to medical appointments.

Find out more


Alf had Alzheimer's and needed someone with him whenever he left the house. He was cared for by his wife Iris, but she had been unwell and could no longer provide the support that Alf needed outdoors. They were both feeling increasingly frustrated and isolated until a neighbour told them about Community Works.

A Help & Care Volunteer started to accompany Alf to a local gardening club and an Alzheimer's support group. Once he's been a few times, Alf started to feel more confident and was able to go on his own. This meant Iris could attend a Carers Support Group or have a bit of time to herself, knowing that Alf was safe and happy.

Alf and Iris were delighted with the support they received from their Help & Care Volunteer saying, "You've made a big difference to our lives. Thank you!"

Find out how you can volunteer

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