To make a referral as a professional

Eligibility criteria

The coaching service, My Health My Way, works with people who: 

  • Are over 18 years of age 

  • Living in Dorset, Poole or Bournemouth or registered with a GP in these areas 

  • Have one or more health condition (that may be a formal diagnosis of a physical or mental health condition) or find it hard to manage the impact their day to day life has on their health and wellbeing, or the impact of their health on their day to day life 

How to make a referral

We accept referrals from clinical and non-clinical staff working in health, social care or voluntary sector.  

To make a referral, please send us the following information:  

Person's name, address, contact number, DoB, GP practice, and confirm that you have the individual's permission to make the referral 

Via phone: 0303 303 0153  or email:

Co-location with Primary Care

To support referrals from healthcare staff working in primary care, we have co-located some of our coaches in GP practices. This enables primary care staff to make direct referrals to a service which is perceived as 'in house', and patients see the coaches at the practice.  

This has been trialed at Westbourne Medical Centre, Littledown GP Surgery and The Bridges Medical Practice. 

The work at Westbourne Medical Centre has been evaluated, and the executive summaries and full reports can be read here.

Conversations are ongoing with other GP surgeries, and enquires are welcome from any surgery that would be interested in having a co-located health coach. Please contact Anya de Iongh (Senior Coach & Lead for Primary Care Development,

Evidence & Case Studies for My Health My Way service

We work within an evidence-based framework of self-management support and have collated evidence of our impact locally. The very person-centred nature of our work means that case studies often feel the most powerful way to convey the message of the impact of our work. You can find out some of our case studies at the bottom of this page. 

The service uses the Patient Activation Measure (PAM) as a tailoring tool and outcome measure. The work of My Health My Way has also been evaluated independently by ICF and internally in the context of our co-location work with GP practices. 

Alignment with local and national strategy, and national evidence base for self-management support 

The service has been commissioned by Dorset Clinical Commissioning Group (CCG), and is run by Help & Care in partnership with Dorset Healthcare University NHS Foundation Trust. 

Nationally, the Five Year Forward Viewfrom NHS England (published October 2014) places significant emphasis on 'empowering people and communities' and supporting 'people to manage their own health'.  

This has been reflected locally in the Sustainability and Transformation Plan(STP) in Dorset through the 'Prevention At Scale' workstream, focusing on secondary prevention and linking in with the community integration agenda.  

Health coaching (over the phone, face to face, goal-focused conversations and motivational interviewing) is one of a range of different types of support that might help individuals with health conditions. Other services across Dorset, Poole and Bournemouth offer support that covers different aspects of this spectrum, such as Live Well Dorset, Steps 2 Wellbeing and My Life My Care for example.  

My Health My Way, as a health coaching service, is based on a growing evidence base around self-management support. 

The main benefits of self-management are:  

  • Self-reported improved quality of life 

  • Improved knowledge, confidence and skills to manage their health  

  • Better experience of healthcare services 

  • Better health outcomes 

  • Reduced use of primary care and emergency care services  

  • Lower healthcare costs  


Summarising evidence for self-management support here

Further reading for professionals on Self-Management Support here

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