0300 111 3303

Condition specific support and advice

Caring for your back


16 Elmtree Road
TW11 8ST
Helpline: 0845 130 2704. Open: 9am – 12 noon Monday – Friday; Monday – Thursday evenings 7.30pm – 9.30pm; Monday, Wednesday, and Thursday afternoons 1pm – 4pm.
Email: info@backcare.org.uk

Local Groups: BackCare – Bournemouth & Poole Branch, contact: Patricia Bowman on 01202 710308, Mobile: 07701 083689.  Email: pat.bowman3@ntlworld.com

BackCare is an independent national charity registered as the National Back Pain Association that helps people manage and prevent back pain by

  • Providing evidence-based information

  •  Promoting best practice in the prevention and management of back pain

  • Funding research into causes, treatments and management of back pain

  • On-line shop for books and equipment

  • Local support groups and courses.

Cancer support

Dorset Macmillan Advocacy

Tel: 0300 012 0256

Email: macmillan@helpandcare.org.uk


We are here to for anyone who is aged 50 or over who is affected by cancer, either as a patient or a family member, carer or friend.

An advocate can be a valuable source of support if you are facing cancer alone.  Even if you do have familt support you may find it's easier to discuss concerns with someone you aren't close to.  Sometimes, as a carer, it can feel as if you're on your own.  But an advocate on your side can help you feel more in control of your situation.


MacMillan Cancer Support

89 Albert Embankment
Tel: 0808 808 0000 – Helpline open Monday – Friday 9am – 8pm.
Fax: 020 7840 7841

Information, advice, support on all aspects of caring for someone with cancer.

Continence advice

Continence service

Over 6 million people in this country suffer from urinary incontinence. It has been described as the thief of dignity and it can be a very distressing and embarrassing complaint.  A high percentage of people with this problem can be helped given time and patience.  If it cannot be cured, it may be easily managed.  The District Nurse at your local GP Surgery can give information and advice about incontinence problems including details of incontinence laundry services in your area.  The following continence services offer confidential advice to people with an incontinence problem and their carers. Contact the Continence Nurse Specialist:

Bournemouth, Poole, East Dorset & Purbeck areas:

Continence Advice Service
11 Shelley Road
Tel: 01202 443111

North and West Dorset, Weymouth & Portland areas:

Continence Advisory Service
Atrium Health Centre
No.7 Weymouth Avenue
Tel: 01305 259978

Opening hours: 9am – 4.30pm – Monday – Friday.

Further advice available from:


Bladder & Bowel Community 

Bladder and Bowel Community
7, The Court Holywell Business Park
Northfield Rd, Southam CV47 0FS

General enquiries: 01926 357220 
Medical helpline: 0800 031 5412

Email: help@bladderandbowel.org

The UK’s leading charity providing information and support for people with bladder and bowel disorders, their carers, families and healthcare professionals.

Stoma therapy

Stoma therapists are employed by the NHS to give specialist advice and help to those with a stoma and their carers.  For advice and information contact:

Stoma Therapists

Stoma Care Dept
Royal Bournemouth Hospital
Castle Lane East
Tel: 01202 704813 – direct line (RBH Switchboard: 01202 303626 ask for Stoma Care).
Fax: 01202 704812

Area covered: Bournemouth, Christchurch, East Dorset & Purbeck – Swanage through to Ringwood, Poole.  There is also a team of trained volunteer patients who are able to visit and support new patients via a Stoma Support Group.

Stoma Therapists

Stoma Care Dept
Dorset County Hospital
Williams Avenue
Tel: 01305 255152

Area covered: Wareham in the east to Lyme Regis in the west, Gillingham to the north and Portland to the south.  They can be contacted by telephone or post, a voicemail is available 7 days a week when office is unattended.

Diabetes advice

If you think you may be suffering from Diabetes you should visit your GP who will be able to make a diagnosis or refer you for the necessary tests. Many GP surgeries run clinics for those who have been diagnosed with Diabetes to enable patients to monitor and receive information about their condition.  Your GP may also refer you to the Diabetes Clinic at a local hospital where Diabetes Nurse Specialists are available to offer information, advice and training to people with diabetes and their carers.

For areas Bournemouth, Christchurch and East Dorset (dependant on your choice of hospital):

Diabetes Nurse Specialist

Bournemouth Diabetes & Endocrine Centre (BDEC)
Royal Bournemouth Hospital
Castle Lane East
Tel: 01202 704400 – BDEC Reception; 01202 704888 – Nurse Specialist Reception
Email: contactus@b-dec.co.uk

For areas Poole, Swanage, Wareham and East Dorset (dependant on your choice of hospital):

Diabetes Nurse Specialist

Diabetes Centre – Philip Arnold Unit
Poole Hospital
Longfleet Road
BH15 2JB
Tel: 01202 448060 – Reception
01202 448063 - Nurse Specialist

For areas in North and West Dorset, Weymouth & Portland:

Diabetes Centre

Dorset County Hospital
50 Bridport Road
Tel: 01305 255130 – Reception/Appointments
Tel: 01305 255342 –Diabetes Nurse Specialist

Diabetes UK careline

A telephone service run by trained counsellors who are there to answer any questions or queries you have regarding diabetes.  All calls are charged at a lo-call rate. Opening hours:
Monday – Friday 9am – 5pm
Helpline: 0845 120 2960

Diabetes UK (South West)

Victoria House
Victoria Street
Tel: 01823 324 007
Fax: 01823 324 550
Email: south.west@diabetes.org.uk

Information and advice about Diabetes, access to local support groups.

Dietary advice

For advice on diet and nutrition ask your GP to refer you to a dietician.  Clinics are held across the region in Bournemouth, Christchurch, Swanage, Wareham, Wimborne, and St Leonards.  For further advice you can also contact:

Dietetic Service

Parkstone Health Centre
Mansfield Road
BH14 0DJ
Tel: 01202 733323 
Fax: 01202 733092

Wider Dorset areas:
For advice on diet and nutrition ask your GP to refer you to a dietician.  Individual and group sessions are held at various sites across Dorset. For further advice you can also look at the website: www.dch.org.uk

Mental health

Community Mental Health Nurses are trained to help people experiencing mental health problems e.g. Anxiety, Depression, Schizophrenia, Anorexia Nervosa, Alzheimer’s disease, and other forms of Dementia.  They are able to provide information, advice, treatment and support in your home, whether the person you care for is experiencing problems or if you are feeling stressed, anxious or depressed.  Some carers find that they begin to suffer from agoraphobia or other stress-related conditions while caring.  Your GP, District Nurse, Health Visitor, or Social Worker will be able to refer you to a Community Mental Health Nurse.


Sensory Loss advice

The Sensory Loss Service/Sight and Hearing Team aim to provide specialist services to individuals in their own home and their carers.  Information, advice and training is available for carers who are looking after someone with sight or hearing difficulties.  For further information contact your local Adult Social Services on:

Bournemouth: Caredirect – 01202 454979 - www.bournemouth.gov.uk
Poole: 01202 633902 - www.poole.gov.uk
Dorset Direct: 01305 221016 – www.dorsetforyou.com 

Stroke Advice

Stroke Association

The Stroke Association provides information about Stroke to the Stroke sufferer and their families via information packs and through a telephone helpline. They are also able to provide details of local Stroke support groups.  For further information contact:

Stroke Information Service
The Stroke Association
240 City Road
Helpline: 0303 3033 100 (open Monday – Friday 9am to 5pm).
Email: info@stroke.org.uk



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