Condition specific support and advice
Monkey Puzzle House
69 -71 Windmill Road
Tel: 0208 977 5474
Backcare is an independent national charity that helps people manage and prevent back pain by
- Providing evidence-based information
- Promoting best practice in the prevention and management of back pain
- On-line shop for books and equipment.
- Find a practitioner.
Dorset Macmillan Advocacy
Support for older people affected by cancer, help to make informed decisions and choices about treatment and care. Call 0300 012 0256 for further information and referrals or visit
Services are available from:
Dorset Macmillan Advocacy
13 – 15 Jubilee Court
Help & Care Head Office
The Pokesdown Centre
896 Christchurch Road
MacMillan Cancer Support
89 Albert Embankment
Tel: 0808 808 0000 – Helpline open Monday – Friday 9am – 8pm.
https://www.macmillan.org.uk/ (email within website)
Information, advice, support on all aspects of caring for someone with cancer.
Over 6 million people in this country suffer from urinary incontinence. It has been described as the thief of dignity and it can be a very distressing and embarrassing complaint. A high percentage of people with this problem can be helped given time and patience. If it cannot be cured, it may be easily managed. The District Nurse at your local GP Surgery can give information and advice about incontinence problems including details of incontinence laundry services in your area.
The following continence services offer confidential advice to people with an incontinence problem and their carers. Contact the Continence Nurse Specialist:
Bournemouth, Poole, East Dorset & Purbeck areas:
Continence Advice Service
11 Shelley Road
Tel: 01202 443111 or 01202 303400 (switchboard)
North and West Dorset, Weymouth & Portland areas:
Continence Advisory Service
Atrium Health Centre
No.7 Weymouth Avenue
Tel: 01305 259978
Opening hours: 8.30am – 4.30pm – Monday – Friday.
Further advice available from:
The Bladder & Bowel Community
7 The Court, Holywell Business Park
Tel: 01926 357220 (general enquiries)
Medical Helpline: 0800 031 5412
The UK’s leading charity providing information and support for people with bladder and bowel disorders, their carers, families and healthcare professionals.
Stoma Therapists are employed by the NHS to give specialist advice and help to those with a stoma and their carers. For advice and information contact:
Stoma Care Dept, Derwent Building
Castle Lane East
Tel: 01202 704813 – direct line.
Area covered: Bournemouth, Christchurch, East Dorset
Poole Hospital NHS Foundation Trust
Tel: 01202 448199
Area covered: Poole only.
Stoma Care Dept
Tel: 01305 255152
Area covered: Wareham in the east to Lyme Regis in the west, Gillingham to the north and Portland to the south.
If you think you or the person you care for may be suffering from Diabetes you should visit your GP who will be able to make a diagnosis or refer you for the necessary tests. Many GP surgeries run clinics for those who have been diagnosed with Diabetes to enable patients to monitor and receive information about their condition. Your GP may also refer you to the Diabetes Clinic at a local hospital where Diabetes Nurse Specialists are available to offer information, advice and training to people with diabetes and their carers.
For areas Bournemouth, Christchurch and some of East Dorset.
Diabetes Nurse Specialist
Bournemouth Diabetes & Endocrine Centre (BDEC)
Castle Lane East
Tel: 01202 704400 – BDEC Reception
01202 704888 – Nurse Specialist Reception
01202 704126 – Image Clinic
01202 704929 – Dietician
01202 704811 - Podiatrist
Email: firstname.lastname@example.org - general enquiries
Insulin.Pump@rbch.nhs.uk – for pump supplies and appointment queries.
For areas Poole, some of East Dorset, Wareham and Swanage
Diabetes Nurse Specialist
Diabetes Centre – Philip Arnold Unit
Tel: 01202 448063 - Nurse specialist and all services
For areas in North and West Dorset, Weymouth & Portland
Dorset County Hospital
50 Bridport Road
Tel: 01305 255130 – Reception and appointments
01305 255738 – Secretary
01305 255342 – Nurse specialists
01305 255211 - Dietician
Diabetes UK (South West)
Tel: 01823 448 260
UK Helpline: 0345 123 2399
Information and advice about Diabetes, access to local support groups.
For advice on diet and nutrition ask your GP who will be able to advise you about how to adjust your diet to suit your health condition or if necessary refer you to a dietician. Clinics are held across the region http://www.dorsethealthcare.nhs.uk/patients-and-visitors/our-services-hospitals/physical-health/dietetics-nutrition .
Your GP can also make a short-term referral to local slimming groups such as Slimming World or Weight Watchers, or refer you to a local gym if obesity is an issue.
Community Mental Health Nurses are trained to help people experiencing mental health problems e.g. Anxiety, Depression, Schizophrenia, Anorexia Nervosa, Alzheimer’s disease, and other forms of Dementia. They provide information, advice, treatment and support in your home, whether the person you care for is experiencing problems or if you are feeling stressed, anxious or depressed. Some carers find that they begin to suffer from agoraphobia or other stress-related conditions while caring. Your GP, District Nurse, Health Visitor, or Social Worker will be able to refer you to a Community Mental Health Nurse. Further information is available at:
for older people services.
Sensory Loss advice
The Sensory Loss Service/Sight and Hearing Team aim to provide specialist services to individuals in their own home and their carers. Information, advice and training is available for carers who are looking after someone with sight or hearing difficulties. For further information visit: https://www.mylifemycare.com/sight-and-hearing . Alternatively contact your local Adult Social Care Team at:
Bournemouth Caredirect – 01202 454979 email@example.com
Poole Helpdesk: 01202 633902
Dorset Direct: 01305 221016
Stroke Association provides information about Stroke to the Stroke sufferer and their families via information packs and through a telephone helpline. They are also able to provide details of local Stroke support groups. For further information contact:
Stroke Information Service
Stroke Assoc, Life after Stroke Centre
Helpline: 0303 3033 100
Other information resources
Health Information & Resource Centre
Tel: 01202 448003
Information leaflets, booklets, reference books covering a wide range of illnesses, treatments, and situations. Audio and video tapes, access to Internet, access to medical journals and research articles (via Poole Hospital Trust’s Postgraduate Library), databases of local and national organisations offering various kinds of practical help and support. Open Monday – Friday 9.30am – 4pm.
St John Ambulance
The St John Ambulance Service run First Aid, and Manual Handling courses that may be of use to Carers. Most are run at local venues across Dorset. For further information contact 0844 770 4800 or go online at http://sja.org.uk/sja/first-aid-training-courses.aspx to book.