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Care at home - Bournemouth

The purpose of this factsheet is to advise readers of the range of care agencies available within the Bournemouth area to people who would like some support with their care needs. The factsheet is written in support of the Help and Care factsheet “Planning your care and support”.

Care Act 2014

The Care Act 2014 came into force in April 2015 and supersedes the current NHS & Community Care Act 1990 that governs an individuals’ rights to be assessed for health and social care support to meet their needs by their local authority. Under the Care Act 2014 local authorities are obliged to ensure that people who live in their areas:

  • Receive services that prevent their care needs from becoming more serious, or delay the impact of their needs.

  • Can get the information and advice they need to make good decisions about care and support.

  • Have a range of providers offering a choice of high quality, appropriate services.

Local authorities will have to consider a number of factors such as:

  • Services, facilities and resources available locally through voluntary and community groups, and how these might help local people.

  • Identify local people who might have care and support needs that are not being met.

  • Identify carers in the area who might have support needs that are not being met

The Act clearly sets out that local authorities must provide information on:

  • What types of care and support are available

  • The range of care and support services available to local people

  • What process people need to use to get the care and support that is available

  • Where local people can find independent financial advice about care and support and help them to access it

  • How people can raise concerns about the safety or wellbeing of someone who has care and support needs.

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