Further information and contact details

Local council contact details:


Bournemouth Borough Council
Customer Services Centre
St Stephens Road
Bournemouth, BH2 6EB
Tel: 01202 454979
Email: caredirect@bournemouth.gov.uk


Borough of Poole
Civic Centre
Poole, BH15 2RU
Tel: 01202 633902
Email: sshelpdesk@poole.gov.uk   www.poole.gov.uk 


Adult Access Team
Dorset County Council
County Hall
Colliton Park
Tel: 01305 221016
Email: adultaccess@dorsetcc.gov.uk

Local Council ‘Out of Hours’: Bournemouth, Poole and Dorset 01202 657279

For information and enquiries about Funded Nursing Care contact: 


Dorset Clinical Commissioning Group
Vespasian House
Bridport Road
Dorchester, DT1 1TS
Tel: 01305 368900

Bournemouth and Poole

Dorset Clinical Commissioning Group
Canford House, Discovery Court Business Centre
551-553 Wallisdown Road
Poole, BH12 5AG
Tel: 01202 541400
Email: feedback@dorsetccg.nhs.uk

For information and enquiries about Continuing Healthcare contact your local Continuing Healthcare Team: 


Dorchester based Continuing Healthcare Team
Mey House, Suite 6
Bridport Road, Poundbury
Dorchester, DT1 3QY            
Tel: 01305 361123 
Email: continuing.care@dorsetccg.nhs.uk

Bournemouth and Poole

Poole based Continuing Healthcare Team
Canford House, Discovery Court Business Centre
551-553 Wallisdown Road
Poole, BH12 5AG
Tel: 01202 541581
Email: chc.team@dorsetccg.nhs.uk

For further information about care homes, alternative support options and alternative housing options contact:
Help & Care

The Pokesdown Centre
896 Christchurch Road
Bournemouth, BH7 6DL
Tel: 0300 111 3303  Textphone: 01202 416047
Email: contact@helpandcare.org.uk

If you want to talk to someone about finding a care home or want to explore other options you can contact Help & Care’s Gateway Team.  Also see the following Help & Care factsheets that are available on our website or on request via telephone or email:

  • 20 Befriending and One to One Support

  • 21 Help with Personal Care, Short Break Service, Shopping and Housework

  • 22 Meals delivered to your home

  • 23 Shops that deliver and Laundry Services

  • 27 Equipment for daily living

  • 28 Emergency telephone alarms

  • 29 Home safety

  • 41 Planning your care and support


Care Choices Ltd

4 Valley Road
Tel: 0808 180 1552
Helpline: 0800 389 2077

Care Choices Ltd produces regional directories of care homes. They also operate a Freephone service that provides information and advice about arranging care and support services.

Carers Moving Forward

Acland Road Day Centre
Tel: 0300 111 3303
Email: info@carersmovingforwarduk.co.uk

Are you a carers whose loved one has had to go into a care home? Do you feel lost, lonely, need information and support but don’t know where to turn? Carers Moving Forward is a new group for people aged 55 and over who have had to hand over the care of their relative or friend to someone else.  The group offers friendship and support to people who suddenly find the help they had been receiving as carers is no longer available, and understand why you may feel abandoned, guilty and confused about what is expected of you now. Members of the group have been through similar experiences and have first-hand knowledge of what you may be feeling.  The group meets every 3rd Thursday of the month and the meeting is an opportunity to socialise with friends, gain information, and listen to guest speakers on topics of interest. For further information contact Help & Care on 0300 111 3303 or email info@carersmovingforwarduk.co.uk


Care Quality Commission (CQC)

National Customer Service Centre
Citygate, Gallowgate
Tel: 03000 616161
Email: enquiries@cqc.org.uk

Care Quality Commission is the national body for monitoring all standards of care in the NHS, Social Services Care, Mental Health Care, and Private Health Care sectors. They monitor standards of care in care homes, care agencies and any establishment where care is delivered. Information and inspection reports about registered care homes and care agencies are available free of charge.

Cinnamon Trust
10 Market Square
Cornwall, TR27 4HE
Tel: 01736 757900
Email: admin@cinnamon.org.uk  

The Cinnamon Trust provides a list of ‘pet friendly’ care homes.

Elderly Accommodation Counsel

EAC FirstStop Advice
3rd Floor
89 Albert Embankment
London, SE1 7TP
Telephone: 0800 377 7070
Website: www.firststopadvice.org.uk and www.housingcare.org.uk

‘FirstStop Advice’ is an independent, free telephone service offering advice and information to older people, their families and carers about housing and care options for later life. It can provide specialist help on any aspect of care, support or housing for elderly people, including financial issues as well as statutory rights and entitlements.
‘Housing Care’ offers specialist directories of over 40,000 retirement housing developments and care homes in the UK, with details of nearly 3,000 available properties updated each week. Their Directory of Home Services provides information on local services that can help older people live safely and independently at home.

Independent Age
6 Avonmore Road
W14 8RL
Telephone Advice Line: 0800 319 6789
Email: charity@independentage.org 

Independent Age is a charity giving advice and information to older people, their relatives and carers across the UK about care options at home, housing options and care homes.

To raise concerns or complain about the service received in a care home contact:

Healthwatch Dorset
Freepost BH1902
896 Christchurch Road
Bournemouth, BH7 6DL
Tel: 0300 111 0102
Email: Use ‘Contact Us’ tab on the website

Although most people have no problems when using health care or social care services, sometimes things can go wrong. Healthwatch Dorset can give you information about what to do if you, or a member of your family, want to complain about the care that you have received. Healthwatch Dorset can put you in touch with the right organisation to listen to your concerns, and make sure your voice is heard.

Care Quality Commission
Contact details above

To raise concerns or complain about the treatment of a person in a care home contact:


Adult Access Team
Dorset Direct
PO Box 7184
Dorchester, DT1 9ER
Tel: 01305 221016


Bournemouth Care Direct
St Stephens Road
Bournemouth, BH2 6EB
Tel: 01202 222222
Email: caredirect@bournemouth.gov.uk


Adult Social Care Helpdesk
Civic Centre Annex
Park Road
Poole, BH15 2RT
Tel: 01202 633902
Email: sshelpdesk@poole.gov.uk

Action on Elder Abuse
PO Box 60001
London, SW16 9BY
Helpline: 0808 808 8141
Email: enquiries@elderabuse.org.uk

Action on Elder Abuse can provide advice and information to anyone who suspects that an older person may be at risk of harm or abuse in a care home setting or in the community.


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