Further information and contact details
Local council contact details:
Local Council ‘Out of Hours’: Bournemouth, Poole and Dorset 01202 657279
For information and enquiries about Funded Nursing Care contact:
Dorset Clinical Commissioning Group
Dorchester, DT1 1TS
Tel: 01305 368900
Bournemouth and Poole
For information and enquiries about Continuing Healthcare contact your local Continuing Healthcare Team:
Bournemouth and Poole
For further information about care homes, alternative support options and alternative housing options contact:
Help & Care
If you want to talk to someone about finding a care home or want to explore other options you can contact Help & Care’s Gateway Team. Also see the following Help & Care factsheets that are available on our website or on request via telephone or email:
20 Befriending and One to One Support
21 Help with Personal Care, Short Break Service, Shopping and Housework
22 Meals delivered to your home
23 Shops that deliver and Laundry Services
27 Equipment for daily living
28 Emergency telephone alarms
29 Home safety
41 Planning your care and support
Care Choices Ltd
4 Valley Road
Tel: 0808 180 1552
Helpline: 0800 389 2077
Care Choices Ltd produces regional directories of care homes. They also operate a Freephone service that provides information and advice about arranging care and support services.
Carers Moving Forward
Are you a carers whose loved one has had to go into a care home? Do you feel lost, lonely, need information and support but don’t know where to turn? Carers Moving Forward is a new group for people aged 55 and over who have had to hand over the care of their relative or friend to someone else. The group offers friendship and support to people who suddenly find the help they had been receiving as carers is no longer available, and understand why you may feel abandoned, guilty and confused about what is expected of you now. Members of the group have been through similar experiences and have first-hand knowledge of what you may be feeling. The group meets every 3rd Thursday of the month and the meeting is an opportunity to socialise with friends, gain information, and listen to guest speakers on topics of interest. For further information contact Help & Care on 0300 111 3303 or email firstname.lastname@example.org
Care Quality Commission (CQC)
Care Quality Commission is the national body for monitoring all standards of care in the NHS, Social Services Care, Mental Health Care, and Private Health Care sectors. They monitor standards of care in care homes, care agencies and any establishment where care is delivered. Information and inspection reports about registered care homes and care agencies are available free of charge.
The Cinnamon Trust provides a list of ‘pet friendly’ care homes.
Elderly Accommodation Counsel
‘FirstStop Advice’ is an independent, free telephone service offering advice and information to older people, their families and carers about housing and care options for later life. It can provide specialist help on any aspect of care, support or housing for elderly people, including financial issues as well as statutory rights and entitlements.
‘Housing Care’ offers specialist directories of over 40,000 retirement housing developments and care homes in the UK, with details of nearly 3,000 available properties updated each week. Their Directory of Home Services provides information on local services that can help older people live safely and independently at home.
Independent Age is a charity giving advice and information to older people, their relatives and carers across the UK about care options at home, housing options and care homes.
To raise concerns or complain about the service received in a care home contact:
896 Christchurch Road
Bournemouth, BH7 6DL
Tel: 0300 111 0102
Email: Use ‘Contact Us’ tab on the website
Although most people have no problems when using health care or social care services, sometimes things can go wrong. Healthwatch Dorset can give you information about what to do if you, or a member of your family, want to complain about the care that you have received. Healthwatch Dorset can put you in touch with the right organisation to listen to your concerns, and make sure your voice is heard.
Care Quality Commission
Contact details above
To raise concerns or complain about the treatment of a person in a care home contact:
Adult Access Team
PO Box 7184
Dorchester, DT1 9ER
Tel: 01305 221016
Action on Elder Abuse can provide advice and information to anyone who suspects that an older person may be at risk of harm or abuse in a care home setting or in the community.