Support in your caring role

Support in your caring role


Carers Advocacy (including Care Act Advocacy)

Carers Advocacy for carers who need support in their caring role is available via Help & Care, working in partnership with Dorset Advocacy for carers aged over 18 who are resident in Bournemouth, Poole and Dorset. Contact Help & Care on 0300 111 3303 for further information.


Carers in Crisis

Bournemouth, Poole and Dorset Local Authorities recognise that many carers worry about what would happen to the person they care for in an emergency.  So, if you are suddenly unable to provide the usual support for the person you care for, Carers in Crisis offers help.  You’ll be given the number of an emergency call centre which you can contact 24 hours a day, 365 days a year. To find out more please contact the relevant office for your area:


Bournemouth:        01202 458204

Poole Helpdesk:     01202 633902


Dorset Direct:         01305 221016


Direct Payments

Direct Payments give people the freedom to choose how to provide the care and support they want, and to meet their assessed needs as agreed in their Care and Support Plan (except services already managed for you by the Adult Social Care team), with money provided by the council Adult Social Care department. This gives people greater freedom and control over the arrangements for the care they need.  It can also assist carers in their caring role. For further information on Direct Payments contact the support Direct Payments Team via your local Adult Social Care office:


Bournemouth Care Direct: 01202 454979

Poole Helpdesk:                  01202 633902

Dorset Direct:                      01305 221016


The following organisations will also be able to advise and support you with Direct Payments and Support Planning, and may be contracted by your local authority to carry out this role. They may be able to help you:


  • Recruit personal assistants
  • Advise you of your responsibilities as an employer
  • Assist with Payroll, financial returns, and handling your Direct Payments Account
  • Give advice about Employer’s liability insurance, Income Tax and National Insurance
  • Give advice about dealing with disagreements with employees
  • Help you plan the support you need


Dorset Advocacy

 Unit 13 – 15 Jubilee Court

Paceycombe Way


Near Dorchester



Tel: 0300 343 7000



Poole Direct Payments Advice Service

Civic Centre Annexe

Park Road


BH15 2RT

Tel: 01202 261133

Text Relay: 18001 01202 261133



PRO Disability

Unit J1, 6 Vantage Way

Fulcrum Business Centre



BH12 4NU

Tel: 01202 723301 - email via website


Self-directed Support

Self-directed Support (also known as Personalisation) is designed to give individuals in receipt of care from Adult Social Services, or who are assessed as meeting the relevant criteria for services, greater independence and say about what type of care they receive. This involves working with Social Care staff to design an ‘Individual Support Plan’ that meets an individual’s needs and life style more effectively; i.e. if you want to visit a garden centre instead of attending a day centre then efforts will be made to find a professional carer or volunteer who will be able to support you to do this. This can also be of benefit to carers in their caring role.

For further information contact your local Adult Social Services on:


Bournemouth Care Direct: 01202 454979

Poole Helpdesk:                  01202 633902

Dorset Direct:                       01305 221016

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