Information for people who are deaf and hard of hearing

This factsheet is for people who are deaf, deafened or hard of hearing and want to access services in Bournemouth and Poole.

Bournemouth & Poole

During our lifetime we can experience various degrees of sensory loss: hearing, eyesight, smell or taste. The two most common sensory deprivations are loss of sight and hearing.

Some people have coped with a sight or hearing loss from a very early age, for others it can be a slow decrease of the senses due to illness or accident. Whatever the reason it can be difficult to adjust to the changes. Anyone with a sensory loss can feel disconnected to the world, isolated and struggle with communication. This can lead to a loss of independence which then affects their confidence especially as the senses decrease.

Approximately 9 million people in the UK have a hearing loss and three quarters of these people are over 60 years old.

Information for people who are deaf, deafened, or hard of hearing

Hearing Aids

Hearing Aids are available to buy privately or through the NHS. Your GP will be able to refer you to an audiologist who will test your hearing and if necessary supply you with a hearing aid. NHS hearing aids are free, you will need to pay for privately bought hearing aids.

If the aid is supplied by the NHS there is assistance in maintaining and ensuring that the user gets the best possible use from the hearing aid. An aid which is purchased privately will need to be referred back to the supplier for repairs or servicing.

Audiology – Adult Rehabilitation

The adult rehabilitation service is able to assess patients for hearing loss and where appropriate fit a hearing aid system. This service is on offer to patients throughout Bournemouth, Poole, East Dorset, Wareham and Swanage area aged 55 or over. The service is based at:

Audiology Dept

11 Shelley Road
Tel: 01202 443844

Drop-in-centre: Monday – Friday 9am – 4.30pm
Audiology Clinics are also available at some local GP surgeries; contact Audiology at Shelley Road to book an appointment.


Patients aged 55 or above with no other symptoms other than hearing loss can be referred to Audiology by their GP. Existing NHS hearing aid users will already know how to access the service. NHS hearing aid users moving to this area can contact the clinic directly. Patients with a complicated history or symptoms other than hearing loss are usually referred to the Ear, Nose and Throat Service by their GP in the first instance.
Once your referral is received and prioritised an appointment will be sent out to you. Wherever possible we will try to book you an appointment at a clinic close to your home address.

How to get new batteries and repairs

Batteries: Old batteries can be exchanged for new ones at various Health Centres, GP Surgeries, Boscombe Clinic (Audiology Service), or Poole Hospital (Red Clinic). You or a carer, relative or friend can pop into any of these centres and exchange the batteries. Please always remember to bring your Hearing Aid Record Book with you. Below is a full list of centres where you can obtain new batteries:

Audiology Dept – Boscombe Clinic
11 Shelley Road

Audiology Red Clinic
Poole Hospital
Longfleet Road
BH15 2HB


Poole Medical Centre
7 Poole Road

Hearing aid repairs

An open hearing aid repair session is held at the Audiology Dept – Boscombe Clinic Monday – Friday 9am – 4.30pm. No appointment is necessary and you will be seen on a first come first served basis. Please be prepared to wait as the session can become quite busy. Please ensure that you arrive at least half an hour before the end of the session.

We are also able to arrange booked repair sessions at our outstation clinics, please contact the Boscombe headquarters on 01202 443844 to book an appointment at a clinic near you. Alternatively you can post your hearing aid, with your record book and return postage to the Audiology Clinic at Boscombe. It will be repaired and sent back to you.

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