Information for people who are deaf, deafened, or hard of hearing

This factsheet is for people who are deaf, deafened or hard of hearing and want to access services in Dorset.

Hearing Aids

Hearing Aids are available to buy privately or through the NHS. Your GP will be able to refer you to an audiologist who will test your hearing and if necessary supply you with a hearing aid. NHS hearing aids are free, you will need to pay for privately bought hearing aids.

If the aid is supplied by the NHS there is assistance in maintaining and ensuring that the user gets the best possible use from the hearing aid. An aid which is purchased privately will need to be referred back to the supplier for repairs or servicing.

Audiology – Adult Rehabilitation

The adult rehabilitation service is able to assess patients for hearing loss and where appropriate fit a hearing aid system. This service is on offer to patients throughout Dorset aged 55 or over. The service is based at:


Audiology Dept

11 Shelley Road
Tel: 01202 443844

Drop-in-centre: Monday – Friday 9am – 4.30pm
Audiology Clinics are also available at some local GP surgeries; contact Audiology at Shelley Road to book an appointment.

Some out-patient clinics may also be held at the following local hospitals but appointments are arranged through Shelley Rd:

Wareham Community Hospital
Streche Rd
BH20 4QQ
Tel: 01929 552433


Swanage Hospital
Queens Road
BH19 2ES


ENT Outpatients
Dorchester County Hospital
Williams Avenue
Dorchester, Dorset
Tel: 01305 255563

The Audiology Department at Dorset County Hospital provides the following services for patients in the West Dorset, Weymouth & Portland area:
• Assessment of hearing function for patients of all ages.

• Assessment of balance function

• Assessment of tinnitus

• Fitting of NHS hearing aids to children and adults

• Maintenance and repair of NHS hearing aids

• Counselling for patients with hearing, tinnitus or balance problems

Clinics may also be available at:

ENT Outpatients
The Yeatman Hospital
Hospital Lane
Tel: 01935 813991



Patients aged 55 or above with no other symptoms other than hearing loss can be referred to Audiology by their GP. Existing NHS hearing aid users will already know how to access the service. NHS hearing aid users moving to this area can contact the clinic directly. Patients with a complicated history or symptoms other than hearing loss are usually referred to the Ear, Nose and Throat Service by their GP in the first instance.
Once your referral is received and prioritised an appointment will be sent out to you. Wherever possible we will try to book you an appointment at a clinic close to your home address.

How to get new batteries and repairs

Batteries: Old batteries can be exchanged for new ones at various Health Centres, GP Surgeries, Boscombe Clinic (Audiology Service), or Poole Hospital (Red Clinic). You or a carer, relative or friend can pop into any of these centres and exchange the batteries. Please always remember to bring your Hearing Aid Record Book with you. Below is a full list of centres where you can obtain new batteries:

Beaminster – Beaminster Health Centre
Bridport - Bridport Community Hospital, and St Swithuns House, North Allington
Boscombe clinic - 11 Shelley Road, Boscombe, BH1 4JQ
Broadmayne – The Surgery, 1 Crosstree Close
Christchurch - Audiology Dept,Private Clinic Entrance,Helia House,248 Lymington Road,Highcliffe
Dorchester - Dorchester County Hospital, Main Reception, and The Surgery, 20 Trinity Street
Lanehouse (Nr Weymouth) – The Surgery, Ludlow Rd
Lyme Regis – Lyme Regis Community Surgery
Maiden Newton – Maiden Newton Surgery
Milborne Port – The Surgery, The Cross, High Street
Poole Hospital - Audiology Red Clinic, Longfleet Road, Poole
Portland – Easton Health Centre, Easton, and The Surgery, The Gatehouse, Underhill
Preston – The Surgery, 102 Preston Rd
Puddletown – The Surgery, Mill Street
Weymouth – Littlemoor Health Centre, Littlemoor, and The Surgery, 11 Frederick Place
Wyke Regis – Wyke Regis Health Centre
Yetminster – The Health Centre, Church Street

Hearing aid repairs

An open hearing aid repair session is held at the Audiology Dept – Boscombe Clinic Monday – Friday 9am – 4.30pm. No appointment is necessary and you will be seen on a first come first served basis. Please be prepared to wait as the session can become quite busy. Please ensure that you arrive at least half an hour before the end of the session.

We are also able to arrange booked repair sessions at our outstation clinics, please contact the Boscombe headquarters on 01202 443844 to book an appointment at a clinic near you. Alternatively you can post your hearing aid, with your record book and return postage to the Audiology Clinic at Boscombe. It will be repaired and sent back to you.


Hearing aid outstation repair clinics

Hearing aid repair clinics are for simple repairs, maintenance and readjustments to your hearing aid. To make an appointment at your nearest clinic, please call the central number 01305 255563 or email . Local clinics are at the following locations:

Bridport: Bridport Community Hospital, Hospital Lane, North Allington, Bridport, DT6 5DR

Dorchester: Audiology, South Wing 2, Dorset County Hospital, DT1 2YJ

Sherborne: Yeatman Hospital, Hospital Lane, Sherborne, DT9 3JU

Weymouth: Weymouth Community Hospital, Melcombe Ave, DT4 7TB

If you are unable to get to a repair session please send your hearing aid to the Audiology, South Wing 2 at Dorchester Hospital, DT1 2YJ . It must be securely packaged and clearly marked with your name and address.





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