Care Quality Commission (CQC)

The Care Quality Commission (CQC) inspect hospitals, care homes, dental and GP surgeries, and all other care services in England (including private health and care facilities) to make sure that they provide the public with safe, effective, compassionate and high-quality care.  If a facility falls below standard CQC have the authority to ensure that improvements are made. Alongside their enforcement role CQC also register all services that provide health or social care, and work alongside organisations such as Healthwatch, Patient Participation Groups, and government ministries. They do this in the following ways:

  • Setting standards of quality and safety that people have a right to expect whenever they receive care.

  • Registering care services that meet those standards.

  • Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards.

  • Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.

  • Listen to and act on the experiences of the public.

  • Involve the public and people who receive care in CQC work and work in partnership with other organisations and local groups.

  • Challenge all providers, with the worst providers getting the most attention.

  • Make fair and authoritative judgements, supported by the best information and evidence.

  • Take appropriate action if care services are failing to meet standards.

  • Carry out in-depth investigations to look at care across the system.

  • Report on the quality of care services, publishing clear and comprehensive information, including ratings to help people choose care.

Sharing your experience

If you have experienced poor care or know that poor care is being provided somewhere you can report it to CQC, anonymously if you wish.  They also would like to hear about when you feel you have received good care.  The feedback provided will help CQC to:

  • Decide when, where and what to inspect

  • Identify the issues that are important to you

  • Spot problems or concerns in care

  • Plan national and local activities, known as reviews and studies that focus on health and social care patterns around the country

  • Make decisions on whether a service should be able to operate

  • Monitor services, particularly whether they are meeting the national standards

  • Look at whether commissioners are referring the correct services to people

Contact CQC National Customer Services Centre by telephoning: 03000 616161
Fax: 03000 616171
Or visiting

Office open: Monday – Friday 8.30am – 5.30pm.

Or you can write to:

CQC National Customer Services Centre
Newcastle upon Tyne

Or if you need to visit the London office at:

Care Quality Commission
Finsbury Tower
103 – 105 Bunhill Row

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