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Benefit Helplines and contact details

The purpose of this factsheet is to inform the reader of sources of information and advice about state benefits that they or the person they care for may be entitled to claim. The factsheet also includes details of local and national organisations able to offer support with financial issues.

 

Benefits – helplines and contact details

 

There are a few benefits that you, or the person you care for, may be able to claim according to your age, income levels and personal circumstances.

Comprehensive information about these benefits and application forms can be downloaded at https://www.gov.uk/browse/benefits  or obtained by contacting the Helplines listed below:

 

Attendance Allowance Helpline: Telephone – 0800 731 0122, Textphone (for hard of hearing) – 0800 731 0317

Lines open Monday – Friday 8am – 6pm

https://www.gov.uk/attendance-allowance/how-to-claim

 

Carers Allowance Helpline: Telephone – 0800 731 0297,  

Lines open Monday – Thursday 8.30am – 5pm, Friday 8.30am – 4.30pm.

Tel: 0800 731 0297, Textphone: 0800 731 0317.

Claim at: www.gov.uk/apply-carers-allowance

 

(More details about the criteria for claiming Carers Allowance are on our Help & Care factsheet – Carers Allowance)

 

 

Personal Independence Payment (PIP) Helpline (general advice and gradual replacement of Disability Living Allowance): Telephone – 0800 917 2222, Textphone (for hard of hearing) – 0800 917 7777

Lines open Monday – Friday 8am – 6pm  

https://www.gov.uk/pip/how-to-claim  

 

Disability Living Allowance (DLA) Helpline (for those still claiming DLA) Telephone – 0800 121 4600, Textphone – 0800 121 4523

Lines open Monday – Friday 8am – 6pm

https://www.gov.uk/dla-disability-living-allowance-benefit

 

(More details about the criteria for claiming Attendance Allowance are on our Help & Care factsheet – Disability Benefits).

 

If your first language is not English or Welsh, ask for information about the interpreter service.

 

Claims usually take up to 22 days to process, unless the claim is made under ‘special rules’.  Claims made under special rules will be dealt with much more urgency.

 

 

Service Personnel and Veterans Agency

 

The Service Personnel and Veterans Agency works to improve personnel, pensions, and welfare and support services to members of the UK Armed Forces and veterans, and their dependents.  It administers the War Pension Scheme and the Armed Forces pension and provides welfare services to former service people and their dependants. For further details contact:

 

Service Personnel and Veterans Agency

Norcross

Thornton Cleveleys

Lancashire

FY5 3WP

Tel: 0808 1914 218 (UK Helpline)

+44 1253 866 043 (Helpline if calling from overseas)

Email: veterans-uk@mod.uk

Website: https://www.gov.uk/government/organisations/veterans-uk .

 

Universal Credit

Universal credit is a benefit paid monthly to help you with your living costs. It is paid to people who are on low income or are unemployed. Universal Credit replaces the following benefits, if you are already claiming these benefits you cannot claim Universal Credit at the same time:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • Income-based Job Seekers Allowance (JSA)
  • Income-related Employment Support Allowance (ESA)
  • Working Tax Credit

New claimants will be asked to claim Universal Credit, you may be asked to move from other benefits to Universal Credit as your needs are reassessed. Further information is available at https://www.gov.uk/universal-credit .

 

 

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