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The Pension Service - benefits for people aged 60 and over

The Pension Service - benefits for people aged 60 and over

The Pension Service advises people aged 60 and over about their eligibility to claim benefits, and can answer queries about Pensions and Pension Credit. The Pension Service will:

• Work out how much State Pension and Pension Credit you are entitled to.

• Talk to you in a place that is convenient for you or in the comfort of your own home if your business cannot be dealt with over the telephone.

• Pay your entitlements to you, and answer questions over the phone and by post and email.

• Tell you how to claim other pension–related entitlements and services.

• Work with other local organisations to deliver pension-related services.

For more details, telephone, email or write to your pension centre or contact:

The Pension Service

PO Box 8
SA80 8AH
Tel: 0345 60 60 265 – National Helpline
Fax: 01792 335180
Text phone (for those with speech or hearing difficulties) 0345 606 0285

Opening hours: Mon to Fri 8am to 6pm.

New State Pension first claims: 0800 731 7898
Textphone: 0800 731 7339
Opening hours: Mon to Fri 8am to 6pm.

Report change of circumstances

If your circumstances change, your pension or benefits may be affected. You need to report any changes in your circumstances:

• Personal Information – your name or marital status/civil partnership, change in address, your status (as you become disabled or are no longer disabled), change in work status (voluntary or paid work), death of a partner or spouse, or a partner or spouse moves in with you or moves away (even if they are/were not financially dependent on you)

• Living Circumstances – you move home, you or the person you claim for goes into hospital, goes into custody serving a court imposed sentence, or goes into residential care or a nursing home.

• Financial situation – you or someone you claim for starts receiving another benefit, stops or returns to work, changes to your savings or investment status, changes to your occupational pension. Pension Credit is excluded from these criteria except claiming other benefits.

Contact The Pension Service on 0345 6060 265 - Text phone for hard of hearing: 0345 606 0285. They will make any changes to your details. Do not report change of circumstance via email or online as this route is not secure.

Pension Credit

Pension Credit is for people aged 60 and over living in Great Britain. It guarantees everyone aged 60 and over an income of at least:

£148.35 a week if you are single; or
£226.50 a week if you have a partner

Pension Credit will provide extra money to people who have saved, up to:

£16.80 a week if you are single; or
£20.70 a week if you have a partner.

The person who applies for Pension Credit must be at least 60 or within four months of your 60th birthday. It does not matter if their partner is aged under 60. A partner can be
your husband or wife, or a person you live with as if you are married to them. To apply for Pension Credit contact:

Pension Credit Claim Line

Telephone: 0800 99 1234 Mon to Fri from 8am to 6pm
Text phone: 0800 169 0133 for people with speech or hearing difficulties.

A member of staff will help you apply over the telephone, they will then post the form to you, so that you can check it, sign it and send it back to The Pension Service (address above).

You will need the following details when you phone:

• Your National Insurance number. You can get this from your pension book, payslips, tax papers or letters from social security.
• Information about any income you have.
• Information about any savings or investments you have.


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