0300 111 3303

The Pension Service - benefits for people aged 60 and over

The Pension Service advises people who have reached State Pension age about their eligibility to claim benefits, and can answer queries about Pensions and Pension Credit. The Pension Service will:

• Work out how much State Pension and Pension Credit you are entitled to.

• Talk to you in a place that is convenient for you or in the comfort of your own home if your business cannot be dealt with over the telephone.

• Pay your entitlements to you, and answer questions over the phone and by post and email.

• Tell you how to claim other pension–related entitlements and services.

• Work with other local organisations to deliver pension-related services.

For more details, telephone, email or write to your pension centre or contact:

The Pension Service 8

Post Handling Site B
WV99 1AN
Tel: 0345 60 60 265 – National Helpline
Fax: 01792 335180
Text phone (for those with speech or hearing difficulties) 0345 606 0285

Opening hours: Mon to Fri 8am to 6pm.

New State Pension first claims: 0800 731 7898
Textphone: 0800 731 7339
Opening hours: Mon to Fri 8am to 6pm.

Report change of circumstances

If your circumstances change, your pension or benefits may be affected. You need to report any changes in your circumstances:

Personal Information – your name or marital status/civil partnership, change in address, your status (as you become disabled or are no longer disabled), change in work status (voluntary or paid work), death of a partner or spouse, or a partner or spouse moves in with you or moves away (even if they are/were not financially dependent on you).

Living Circumstances – you move home, you or the person you claim for goes into hospital, goes into custody serving a court imposed sentence, or goes into residential care or a nursing home.

Financial situation – you or someone you claim for starts receiving another benefit, stops or returns to work, changes to your savings or investment status, changes to your occupational pension. Pension Credit is excluded from these criteria except claiming other benefits.

Contact The Pension Service on 0345 6060 265 - Text phone for hard of hearing: 0345 606 0285. They will make any changes to your details. Do not report change of circumstance via email or online as this route is not secure.

Pension Credit

The age when you qualify for Pension Credit Guarantee is gradually rising to 66 in line with the increase in State Pension age for women to 65 and the further increase for men and women to 66. It guarantees everyone who qualifies an income of at least:

£155.60 a week if you are single; or

£237.55 a week if you have a partner.

The person who applies for Pension Credit Guarantee must be have reached State Pension age or be within four months of your State Pension age. It does not matter if their partner is aged below their State Pension age. A partner can be your husband or wife, or a person you live with as if you are married to them. To apply for Pension Credit Guarantee contact

To find out when you are eligible visit https://www.gov.uk/pension-credit/eligibility

Savings Credit will provide extra money to people who have saved, by up to:

£13.07 a week if you are single - Savings Threshold is £133.82

£14.75 a week if you have a partner – Savings Threshold £212.97.

To qualify for Savings Credit you or your partner must be aged 65 or over. To apply for Savings Credit on or after April 2016 you must have reached State Pension age by April 2016.

Most people who reach State Pension age by April 2016 will not get Savings Credit however you may still be able to claim if:

• You are in a couple and one of you reached State Pension age before April 2016.

• You were already getting Savings Credit before April 2016.

If you stop being eligible for Savings Credit for any reason after April 2016 you will not be able to reapply again in the future as Saving Credit is being phased out due to changes affecting State Pension levels and how Pension Credit Guarantee is calculated.


Pension Credit Claim Line

Telephone: 0800 99 1234 Mon to Fri from 8am to 6pm
Text phone: 0800 169 0133 for people with speech or hearing difficulties.

A member of staff will help you apply over the telephone, they will then post the form to you, so that you can check it, sign it and send it back to The Pension Service (address above).

You will need the following details when you phone:

• Your National Insurance number. You can get this from your pension book, payslips, tax papers or letters from social security.

• Information about any income you have.

• Information about any savings or investments you have.

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