Phamacy and prescription services in Poole & East Dorset
There are a number of chemists that will collect a prescription from your surgery and keep it at the Pharmacy to await collection or deliver to your home if you cannot get there because of an emergency, or you are elderly or housebound. This is a free service but is only available to patients of participating surgeries. There are also a number of GP Surgeries that now have an on-site Pharmacy making it easier to collect your medicines when you visit your GP, and may also deliver your medicines to your home if you are unable to collect them due to your health condition, age, or disability.
Paying for your prescription
Current prescription charges (April 2013) are £7.85 per item (£15.70 per pair of elastic hosiery), so if you need medication on a regular basis charges can mount up very quickly. There are a number of schemes available to help ease the burden of paying for repeated prescriptions.
You are entitled to free prescription charges if you meet the following criteria.
• You are aged 60 or over.
• Have a continuing physical disability that prevents you from going out without help from another person and have a valid Medical Exemption Certificate (MedEx)
• Hold a valid war pension exemption certificate and the prescription is for your accepted disability.
• You have one of the following medical conditions and hold a valid Medical Exemption Certificate (MedEx):
o Hypoadrenalism for which specific substitution therapy is essential (e.g. Addison’s Disease).
o Diabetes insipidus and other forms of hypopituitarism.
o Diabetes Mellitus except where treatment is by diet alone.
o Myasthenia Gravis.
o Hypothyroidism – requiring thyroid hormone replacement.
o Epilepsy – requiring continuous anti-convulsive therapy.
o A permanent Fistula requiring continuous surgical dressing or requiring an appliance.
You are also entitled to free prescriptions if you or your partner (including Civil Partners) are named on, or are entitled to, an NHS tax credit exemption certificate or valid HC2 certificate (full help with health costs), or you receive either:
• Income Support
• Income – based Jobseekers Allowance
• Income-related Employment and Support Allowance, or
• Pension Credit Guarantee
• Universal Credit
Free prescriptions for cancer patients and renal dialysis patients
Exemption certificates will be issued to patients who in their doctor’s opinion are receiving treatment for:
• The effects of cancer
• Or the effects of current or previous cancer treatment
Renal dialysis patients who (in their doctor’s clinical judgement) require a permanent fistula (permanent means lasting indefinitely) requiring an appliance or surgical dressing, are entitled to medical exemption if they have completed form FP92A and a doctor has signed the form to confirm the condition.
Applying for a Medical Exemption Certificate (MedEx)
To apply for a Medical Exemption Certificate ask your GP for an FP92A form. Your GP, hospital doctor, or service doctor will sign the form to confirm that your statement is correct. At you GP’s discretion, a member of the practice who has access to your medical records can also sign the form.
Your certificate will be valid from one month before the date that the NHS Business Authority receives the application form. The MedEx lasts for five years and then needs to be renewed. You may receive a reminder that your certificate needs to be renewed. If you don’t receive a reminder it is your responsibility to ensure that your MedEx is renewed.
Help paying for prescriptions due to low income
How do I make a low income claim?
The NHS Low Income Scheme (LIS) may be able to assist you with NHS costs. The scheme covers:
• Prescription costs
• Dental costs
• Eye care costs
• Healthcare travel costs
• Wigs and fabric supports
You can apply for the scheme if your income, savings, investments or property (not including your home) do not exceed the qualifying capital limit of £16,000, or £23,500 if you live permanently in a care home.
Depending on your circumstances you will qualify for help based on a comparison between your weekly income and assessed requirements at the time the claim is made. You can receive “full help” (HC2 certificate) or “partial help” (HC3 certificate). You will qualify for full help if your income is less than or equal to your requirements, or only exceeds your requirements by no more than half the current prescription charge. If your income exceeds these limits, you may be entitled to partial help. The HC3 certificate will show how much you need to pay towards your prescription charges.
The rules governing who is eligible are broadly the same as those for Income Support. However, the assessment also takes into account council tax support and housing costs, so you may also get help even though you don’t qualify for Income Support.
You don’t need to apply if you or your partner:
• Get Income Support
• Get income-based Jobseeker’s Allowance
• Get income-related Employment and Support Allowance
• Get Pension Credit Guarantee Credit
• Are named on or entitled to an NHS Tax Credit Exemption Certificate
as these benefits will already entitle you to help with NHS costs.
To apply for an HC2 or HC3 certificate you will need to complete an HC1 form and send it off in the envelope provided. You can obtain an HC1 form from Job Centre Plus offices, hospitals, your GP surgery, your optician or dentist. You can also make a claim and find
further information by contacting 0300 330 1343 to speak to an adviser who can help you
complete the form, send it to you to sign and return in the envelope provided.
Information and online forms are also available at http://www.nhs.uk/NHSEngland/Healthcosts/Pages/nhs-low-income-scheme.aspx Certificates are valid for between six months and five years, depending on your circumstances.
Prescription Prepayment Certificates (PPC)
Prescription prepayment certificates (PPC) are available to help spread the cost of paying for your NHS prescriptions from your GP or dentist, they do not cover items such as wigs or surgical supports issued by hospital services. They are available as a three monthly PPC (£29.10), which will save you money if you need four or more items over a three
month period, or a 12 month certificate (£104.00) which will save money if you need fourteen or more items over a twelve month period.
PPCs are paid for by ten monthly direct debit instalments and will enable you to obtain all your prescriptions for approx. £2 per week. Apply for a PCC by picking up a form from your GP or Pharmacy or by telephoning, writing to, or going online to:
NHS Help with Health Costs
PPC Issue Office
PO Box 854
Newcastle upon Tyne
Tel: 0300 330 1341
Some pharmacies will be able to sell you a PPC but you will not be able to take advantage of the paying by direct debit option if you buy direct from a pharmacist. Further general information about help with health care costs is available at: http://www.nhs.uk/NHSEngland/Healthcosts/Pages/help-with-health-costs.aspx
Obtaining a refund on prescription charges
You need to apply for a refund on prescription charges within three months of paying the charge. Ask your GP or pharmacist or hospital doctor for NHS receipt form FP57 when you pay for your prescription especially if you are applying for free prescriptions or help with prescription costs.
If you have paid for a PPC and have now become exempt from paying for prescriptions, you may be able to get some or all of the money back for your PPC. Send a copy of your certificate along with a letter saying why you need a refund to:
NHS Business Services Authority
Help with Health Costs
PO Box 854
Newcastle upon Tyne
Local pharmacies in Poole
188b Lower Blandford Road
Tel: 01202 603277
Opening hours: 9am – 1pm and 2pm – 5.30pm Monday to Friday. 9am – 1pm Saturday. Closed on Sunday.
Boots the Chemist
184b Lower Blandford Road
Tel: 01202 603812
Fax: 01202 603846
Opening hours: 8.45am – 6pm Monday to Friday. 8.45am - 5.30pm Saturday. Closed Sunday.
192c Lower Blandford Road
Tel: 01202 692320
Opening hours: 9am – 1pm and 2pm-5.30pm Monday to Friday. Saturday 9am – 5pm. Closed Sunday
Canford Cliffs Pharmacy
28 Haven Road
Tel: 01202 700709
Opening hours: 9am – 1pm and 2pm – 5.30pm Monday to Saturday. Closed Sunday.
Penn Hill Pharmacy
9 Bank Chambers
Penn Hill Avenue
Tel: 01202 748304
Opening hours: 9am – 1pm and 2pm – 5.30pm Monday to Friday. Closed Saturday and Sunday.
3 Adastral Square
Tel: 01202 676889
Opening hours: 9am – 6.15pm Monday to Friday. 9am – 1pm Saturday. Closed Sunday.
12 Neighbourhood Centre
Tel: 01202 691357
Opening hours: 9am – 1pm and 2pm – 6pm Monday to Friday. 9am – 1pm Saturday. Closed Sunday.
West Quay Road
Tel: 01202 207000 Ext 2
Opening hours: Monday 8am – 11pm. Tues, Wed, Thurs, Friday 7am – 11pm. Saturday 7am – 10pm. Sunday 10am – 4pm.
Boots the Chemist
190 – 196 High Street
Tel: 01202 681377
Opening hours: 8.30am – 5.30pm Monday to Saturday. Sunday 10.30am – 4.30pm.
138 High Street
Tel: 01202 677662
Opening hours: 9am – 5.30pm Monday to Friday. 9am – 5pm Saturday. Closed Sunday.
14 Parkstone Road
Tel: 01202 677932
Opening hours: 9am – 8pm Monday to Friday. 9am – 4pm on Saturday. 10am – 2pm Sundays and Bank Holidays.
117a Longfleet Road
Tel: 01202 649012
Opening hours: 8.45am – 6.15pm Monday to Friday. Closed Saturday and Sunday.
The Neighbourhood Centre
North Mead Drive
Creekmoor, BH17 7XP
Tel: 01202 600171
Opening hours: 8.45am – 6.30pm Monday to Friday. Saturday 8.45am – 1pm. Closed Sunday.
300 Blandford Road
Tel: 01202 678001
Fax: 01202 683155
Opening hours: 8.30am – 6pm Monday to Friday. 9am – 12.30pm and 1.30pm to 5pm on Saturdays. Closed Sundays.
Lilliput and Sandbanks
Lilliput Medical Centre
Tel: 01202 731333
Opening hours: 9am – 1pm and 2pm – 6pm Monday to Friday. Closed Saturday and Sunday.
315 Wimborne Road
Tel: 01202 675329
Opening hours: 9am – 5.30pm Monday to Friday. 9am – 1pm and 2pm – 5pm Saturday. Closed Sunday.
Boots the Chemists
364 Ashley Road
Tel: 01202 741772
Opening hours: 9am – 5.30pm Monday to Saturday. Closed Sunday.
Bryant Pharmacy Ltd
462 Ashley Road
Tel: 01202 740176
Opening hours: 9am – 1pm and 2pm - 5.30pm Monday to Saturday. Closed Sunday.
Rosemary Health Centre
Tel: 01202 737489
Opening hours: 8.30am - 6.30pm Monday to Friday. Closed Saturday and Sunday.
10 Station Road
Tel: 01202 746071
Opening times: 9am – 6pm Monday to Friday. Saturday 9am – 1pm. Sunday closed.
Parkstone Medical Centre
Tel: 01202 731764
Opening times: Monday to Friday 9am – 6pm. Saturday and Sunday closed.
1a Madeira Road
Tel: 01202 747588
Opening hours: 8.45am – 6pm Monday to Friday. Closed Saturday and Sunday.
Rossmore & Alder Hills
270 Herbert Avenue
Tel: 01202 717714
Opening hours: 9am – 1pm and 2pm – 6pm Monday to Friday. 9am – 12 noon Saturday. Closed Sunday.
4 Alder Park
Tel: 01202 736495
Opening hours: 8am – 9pm Monday to Friday. 8am – 8pm Saturday. 10am – 4pm Sundays and Bank Holidays.
3 The Triangle
Tel: 01202 622239
Opening hours: 9am – 1pm and 2pm – 6pm Monday to Friday. 9am – 1pm Saturday. Closed Sundays.
Local chemists in East Dorset
137 Wareham Road
Tel: 01202 693289
Opening hours: 8.30am – 6.30pm Monday to Friday. 9am – 1pm on Saturday. Closed Sunday.
Boots the Chemist
Tel: 01202 871841
Fax: 01202 872173
Opening hours: 9am – 7pm Monday to Friday. Saturday 8.30am – 1pm and 2pm – 5.30pm. Sunday 10am – 4pm.
487 Ringwood Road
Tel: 01202 892666
Opening hours: 7am – 11pm Monday – Saturday. Sunday 10am – 2pm.
Parley Cross Pharmacy
143 New Road
Tel: 01202 573191
Opening hours: 9am – 6.30pm Monday to Friday. 9am – 1pm Saturday. Closed Sunday.
77-79 Victoria Road
Tel: 01202 874460
Opening hours: Monday to Saturday 9am – 6pm. Sunday closed.
Tel: 01202 457849
Opening hours: 8am – 7pm Monday to Friday. 8am – 6pm Saturday. 10am – 4pm Sunday.
2 – 3 High Street
Tel: 01425 470982
Opening hours: 9am – 5.30pm Monday to Friday. Saturday 9am – 1pm. Sunday closed.
66 High Street
Tel: 01258 857657
Opening hours: 9am – 6pm Monday, Tuesday, Thursday and Friday. Wednesdays 9am – 1pm. Closed Saturday and Sunday.
23 Station Road
Tel: 01202 822364
Opening hours: 9am – 6.30pm Monday to Friday. Saturday 9am – 1pm. Closed Sunday.
Tel: 01202 826555
Opening hours: 9am – 8pm Monday to Friday. 9am – 6pm Saturday. 10am – 1pm Sunday.
Unit 6, 175 Station Road
Tel: 01202 873112
Full range of continence care, mobility aids available in stock or to order. Full collection and delivery service for the housebound. Opening hours: 9am – 1pm and 2pm – 6pm Monday to Friday. 9am – 1pm Saturday. Sunday closed.
Boots the Chemists
Tel: 01202 848226
Opening hours: 8.30am -6.30pm Monday to Friday. 8.30am – 5.30pm Saturday. Closed Sunday.
Boots the Chemist
Tel: 01202 871841
Opening hours: 9am – 7pm Monday to Friday. 8.30am – 1pm and 2pm 5.30pm on Saturday. 10am – 4pm on Sunday.
9 The Square
Tel: 01202 883662
Opening hours: 8.45am – 5.30pm Monday to Saturday. Sunday closed.
Walford Mill Pharmacy
Walford Mill Medical Centre
Tel: 01202 840048
Opening hours: 9am – 1pm and 2pm – 6.30pm Monday to Friday. Closed Saturday and Sunday.