Mobility and transport charities and organisations

Motability Scheme

Motability provides an affordable leasing service to enable disabled people to lease a car, electric scooter, or wheelchair in return for their Mobility Allowance. For further details contact Customer Services on 0300 456 4566 Monday – Friday 8am – 7pm or Saturday 9am – 1pm. Alternatively go online at .


RIDC – Research Institute for Disabled Consumers

UK disability research charity. Unbiased information based on research with older and disabled people. Links to information about mobility and transport whether you are a driver or a passenger. Formerly known as RICA – Ricability, comprehensive guides to a variety of issues affecting the lives of disabled people, including consumer rights, are available as well as links to useful organisations.


Public transport


Licensed taxis are by law required to carry, free of charge a guide dog, a hearing dog, or an assistance dog which accompanies a person with a physical disability or epilepsy.  A driver can be prosecuted for refusing to let you take an assistance dog or charging extra to carry it.  However, a driver may be able to get an exemption certificate for medical reasons.  If they have an exemption certificate it must be displayed in the vehicle.  Further information available at:  or   taxi drivers are also obliged to offer you assistance when getting into and out of the taxi. However, taxi drivers can have a medical exemption certificate and be unable to assist you, if this is the case the certificate must be displayed in the cab .



Travel by bus, coach or train


National Express – national coach/bus travel company, journey planner facility and buy tickets online at: .


National Rail Enquiries -


Information and advice about national rail travel. Book journeys and buy tickets, information for and about:


  • Stations and destinations – including facilities available
  • Rail maps
  • On the train services
  • Passengers with disabilities – advice about assistance
  • Cyclists
  • Luggage and animals
  • Travel abroad


Trainline – independent online train, bus, coach ticket buying and journey planning site. For further details go to: .


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