Transport to and from hospital

If you need help travelling to a hospital appointment and your medical condition means that travelling by public transport, taxi, community car scheme would be difficult or your condition would be adversely affected by doing so, then there are a few organisations able to help you. Some are listed below but you can also find details online at .


Ability Transport – assistance with wheelchair/patient transport within Dorset. Staff are fully trained in first aid and manual handling. For further details of charges and to book a journey contact 0845 459 8490 or email , or call mobile on 07979648801 .


Dorset Patient Transport Bureau – offers a transport service to people who are registered with a GP within the Dorset area, who due to their medical condition need assistance to travel to hospital or clinic appointments. Trained staff can assist with your needs on the journey to and from your appointment in vehicles tailored to your travel needs. For more information contact 0300 777 5555 Monday – Friday 8am – 6pm, email: or go online at .


Help paying for transport to hospital due to low income


The Healthcare Travel Costs Scheme – is part of the NHS Low Income Scheme where you may be able to claim back the costs of frequent journeys to hospital, clinics, or hospital tests that your health professional has referred you for. You are eligible for the scheme if your income (including savings and capital, but not including the home you live in) falls below £16,000 (£23,250 for care home residents). Further details on eligibility and how to claim are online at:

You are automatically eligible if you are claiming the following benefits so do not need to apply:

  • Income Support
  • Income based Jobseekers Allowance
  • Income related Employment Support Allowance
  • Pension Credit Guarantee Credit
  • You are named on/entitled to a valid NHS Tax Credit exemption certificate
  • You get Child Tax Credits, Working Tax Credits with the disability element
  • You have income for tax purposes of £15,276 or less
  • You get Universal Credit and meet the criteria.

You can also call 0300 330 1343 for further information and to receive the claim forms.



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