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Gateway

 

 

We provide information and advice on a wide range of issues and subjects, such as:

  • Money (please, be aware we cannot provide finance advice)
  • Care support at home
  • Carers’ support
  • Maintenance and garden services
  • How to keep living independently
  • Transport issues
  • Befriending support
  • Support available in the community

Much more than a call centre, our highly skilled Gateway team are trained listeners and they take the time to understand the difficulties faced by the caller before signposting or making a referral for more support, self-help or advocacy.  They have a wealth of information at their fingertips and a practical approach to problem solving.

The Help & Care’s helpline is open Monday – Thursday 9:00 – 17:00 | Friday 10:00 – 16:30

You can also contact us by email at contac@helpandcare.org.uk

 

 

Roger and Anne

Roger started caring for his wife Anne when she was diagnosed with dementia. After more than 10 years of caring and looking after her, Roger and Anne were separated when Anne went into a care home.Read more.

Sue

Last year Sue joined a care home as an agency worker. After some months in her new role, she realised that some residents were at risk due to a lack of staff available. For example, there weren’t enough trained employees to deliver the right care for residents with epilepsy, and she was also concerned about discrimination issues.Read more.

Jane

Jane had to give up her job as nurse after being diagnosed with a rare, chronic genetic condition. After some unpleasant experiences with the healthcare services providers, she decided to seek advice in Help & Care’s Helpline.Read more.

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