Support Planning & Advocacy Service

When faced with problems, advocacy can provide the support you need to help you have your say

We can provide differing levels of support, ranging from giving information and signposting to other support services, to visiting you in your home, helping with correspondence and telephone calls, and supporting you in meetings and appointments. Help & Care Advocates can help you with all sorts of problems, including issues with housing, finances, health, managing at home and personal care.

Our team of advocates will work closely with you to find out what is important to you and what you want to change about your life. They can help you to find out all the available options to make an informed choice, say what you want and achieve your personal goals.

The service is free, independent, and confidential.

In November 2016, Help & Care was awarded with the Advocacy Quality Performance Mark (QPM).

What is advocacy?

Advocacy services help people, particularly those who are most vulnerable in society. Our advocacy team can help you to:

  • Have your voice heard in discussions that matter to you
  • Take part in decisions that affect your live
  • Explore all options available to make an informed decision
  • Have your wishes considered
  • Defend and promote your rights


What is an advocate?

An advocate is someone who is independent of social services and who is not one of your friends or family. Advocates provide support when you need it, differing from helping you access information or supporting you to have your voice heard in meetings or interviews.

If you are not sure if you are eligible for the service, please get in touch. Call us on 0300 111 3303 or email 

Read our stories...

A day in the life of a Help & Care Advocate

An outline of a typical day in the life of a Help & Care advocate workerRead more.

Derek’s story – Helping people as a Walking Group Volunteer

Derek has been volunteering at Help & Care for 10 years. He volunteers for our Walking Group, which supports those in later life and people with mobility issuesRead more.

Douglas' story - Leaving a legacy to help

Douglas was bed bound when he first met Help & Care. He didn’t have any family, so he relied on Help & Care as he was approaching the end of life. Sadly, Douglas passed away in 2012, but he decided to leave his estate to the charity.Read more.

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