Application Pack for Wessex Community Voices Job

Wessex Community Voices Project Manager


Job Description and Person Specification




Wessex Community Voices Project Manager


Job purpose:



The purpose of this role is to be the lead point of contact and to coordinate the Wessex Community Voices Project which exists to improve patient and public engagement in commissioning of health services.  During 2016, the project will focus on supporting engagement in cancer and primary care.


Reporting to:

Director of Partnerships, Help & Care

Accountable to:

The Wessex Community Voices Steering Group (which includes representatives from the 5 Local Healthwatch organisations (known as the Healthwatch in Wessex Partnership) and NHS England (Wessex))




Salary Grade E £28,713 to £30,933

Hours of work:

37 hours per week – this may be delivered flexibly and may include some evening and weekend work

Period of work:


This is a fixed term position for 12 months.


Key Tasks:


  • To coordinate the project and act as a dedicated point of contact to support the delivery of high quality patient and public engagement (PPE) across the Wessex region
  • Provide support in the effective delivery of PPE in commissioning across the Healthwatch in Wessex Partnership, NHS England (Wessex) and Wessex Strategic Clinical Network (SCN)
  • Co-ordinate and attend the Wessex Community Voices Steering Group
  • With input from the Steering Group, lead the development and coordination of a project delivery plan and evaluation process
  • To ensure seamless and timely communication on all project related matters
  • Engage wider stakeholders in the development of the Steering Group
  • Provide a point of contact and liaison for NHS England (Wessex), the Healthwatch in Wessex Partnership and patient leaders
  • Raise awareness of the Project and Steering Group in writing and by attending relevant meetings, workshops and events as guided by the Steering Group
  • Provide regular updates and reports to the Steering Group and funders as required
  • To work with commissioners to support their understanding of PPE through the Framework for Good Practice in PPE in Commissioning
  • To maintain and develop links with voluntary and community sector organisations, patient representatives and PPE leads
  • Working with the Healthwatch in Wessex Partnership, NHS partners and others coordinate effective volunteer training including the recruitment, engagement and retention of a volunteer network trained in commissioning
  • Where appropriate, to represent or facilitate the views of the Steering Group and project to interested parties


Specific Focus Areas:

During 2016, the Wessex Community Voices Project will focus on two key areas:

i)    The Strategic Clinical Network – Cancer.  For this Project workstream, the focus will be on supporting the development of the strategic vision for cancer services ensuring the patient voice is embedded (approximately 2 days per week)

ii)   Primary Care and Public Health. This Project workstream will support procurement exercises required during the year, training delivery with CCGs to support the development of high quality engagement and sharing of best practice (approximately 2 days per week)



  • To undertake any other duties relating to the post
  • To actively engage in regular supervision with line management
  • To make regular reports through line management
  • To make a positive contribution to Wessex Local Healthwatch organisations in the pursuit of their statutory obligations 
  • To work to all relevant policies and procedures
  • Be committed to promoting the independence of Healthwatch and the local voluntary sector
  • Recognise the personal and professional behaviour required by the values and principles underpinning the project
  • Know where support is available to underpin work and willingness to apply in the workplace, and ask for support and guidance
  • To maintain a flexible, team approach to the delivery of the project as it evolves and develops




The post will be hosted by Help & Care based in Bournemouth with an expectation of regular working with NHS England in Southampton (at least 1 day per week).  The post will require travel throughout the Wessex region.


No of posts:




Attainments: (Person Specification)

All requirements are essential except where indicated as desirable (D)


  • Experience of working in a project co-ordination or management role, preferably within the voluntary and/or community sector.
  • An understanding of the context within which Healthwatch is operating (i.e. the challenges facing health and social care systems, the relationship between the voluntary and statutory sectors, the importance of user and public voice in influencing decisions).
  • An understanding of the role and function of health and social care structures in Wessex
  • An understanding or awareness of the NHS Constitution and 5 Year Forward View and the Health and Social Care Act (2012)
  • Experience of developing and maintaining effective working relationships with a wide range of people and networks, including cross sector partnerships.
  • Ability to assess different situations, including those which are challenging, identifying issues and reacting in a way that leads to progress, understanding or resolution.
  • A robust understanding of safeguarding children and vulnerable adults.


  • ·         Experience of engaging with a range of stakeholders including volunteers, patients and members of the public
  • ·         Excellent verbal and written communications skills and the ability to communicate effectively with diverse groups of people, including people who have been/are affected by critical illness or bereavement.
  • ·         Ability to use group facilitation and meeting skills in a wide range of formal and informal settings.
  • ·         Ability to develop information resources for a wide range of audiences.
  • ·         Ability to consider policy, including understanding, analysis and comment.
  • ·         Ability to develop and deliver a work programme with outcomes, targets and key performance indicators.
  • ·         Understand and implement different approaches and techniques for workload planning, management and prioritisation to ensure the completion of tasks against targets.
  • ·         Think creatively in different situations to develop a way forward or resolve conflicts and tensions.
  • ·         Communicate assertively and effectively with different stakeholders including individuals, community groups, voluntary organisations and statutory partners.
  • ·         Motivate others and self to achieve aims and objectives.
  • ·         Sound administration skills including minute taking and competence in Microsoft Office and the use of social media.
  • ·         Knowledge of data protection legislation and ability to apply to tasks
  • ·         Ability to keep clear records relevant to your work, in a way that can be used by others.


Special Job Circumstances:

This post has the following special circumstances:


  • To be able to attend evening or weekend meetings / events.
    • This post is exempt under the Rehabilitation of Offenders Act
      • To work within the employers Statement of Values and Equal Opportunities in planning and carrying out duties. Respect individuals, their contribution and their differences.
      • Acknowledge that discrimination is a real experience for some people and awareness of how it impacts on working relationships.

 [Please note:  if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to consider reasonable adjustments to the job]


Signed Employee……………………………………………………..


 Signed Line Manager…………………………………………………