Current Vacancies | Help & Care

Job Title - Service - Region	Job Application Pack	Closing Date	Interview Date
SALESFORCE TECHNICAL LEAD GROUP SERVICES Based: Help & Care Offices, The Pokesdown Centre, Bournemouth Salary: £36,959 per annum pro rata for 30hours per week Hours: Part-time, 30 hours per week As a charity, Help & Care aims to be at the forefront of digital innovation, and this exciting new position will play a significant role in advancing this ambition. You will be the responsible lead for the development and adoption of the organisation’s Customer Relationship Management System – Salesforce Enterprise. You will be a certified Salesforce Administrator (ADM201 & ADM211) and have significant experience working as Salesforce Solution Architect to improve business processes and increase user adoption. This role is part technical project manager, part developer and part analyst. If you feel that you can contribute in this way, we would like to hear from you. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description & Person Specification Equal Opportunities Monitoring Form	Monday, 7^th October 2019 (by 12 noon)	October 2019 – date to be confirmed
HEALTHWATCH OFFICER HEALTHWATCH SLOUGH Based: Home-based (with flexible working) Salary: £23,635 to £26,214 per annum Hours: Full-time, 37 hours per week Are you passionate about making a difference? Healthwatch Slough is the local independent champion for health and care services. From improving services today to helping shape better ones for tomorrow, we listen to the views and experiences of Slough people and use these to influence decision-making. We are looking for a Healthwatch Officer – to engage with a wide range of people in Slough so we can hear their experiences of health as social care services. This will require the post holder to take a lead role in working with communities and organisations, setting up and running events and managing projects. Applicants will need experience in networking and partnership building, supporting volunteers and community groups, have the knowledge and practical experience of community involvement methods as well as proven experience of leading and developing projects. Ability to travel across Slough and surrounding areas as well as occasional travel to different locations of business will be required for this role. This is an exciting and wide-ranging role for someone with the energy and passion to improve health and social care services through patient experience. If you feel that you can support this project we would like to hear from you. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description Person Specification Equal Opportunities Monitoring Form	CLOSED - Sunday, 8^thSeptember 2019	Thursday, 19^th September 2019
HUMAN RESOURCES OFFICER GROUP SERVICES Based: Help & Care Offices, The Pokesdown Centre, Bournemouth Salary: £23,635 to £26,214 per annum Hours: Full-time 37 hours per week Contract: Maternity cover for one year This post offers an exciting opportunity for those wanting a career in Human Resources, to further develop skills through involvement in all a spects of HR including recruitment, induction, organisational and service changes, staff forum, training, policies, monitoring systems and administration. Candidates should have HR advisory level experience, be able to work on their own initiative and be an active team player. Excellent interpersonal and communication skills are essential to provide a comprehensive generalist HR support service. You should be well organised, confident in knowledge of employment law, providing HR guidance to managers and staff and be confident using different IT packages. Your willingness to be flexible and adaptable is key and will ensure this is a rewarding and challenging position. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description & Person Specification Equal Opportunities Monitoring Form Structure Chart	CLOSED - Tuesday, 3^rdSeptember 2019 (by 12 noon)	To be confirmed
HEALTHWATCH ADVISOR HEALTHWATCH HUB Based: Help & Care Offices, The Pokesdown Centre, Bournemouth Salary: £18,254 to £20,344 per year, pro-rata £11,100 to £12,371 per year for working part-time 22.5 hours per week Hours: Part-time 22 ½ hours per week to be worked over three days Help & Care are one of the largest providers of Healthwatch services in England. Providing good quality information, advice and signposting is a statutory requirement of the service. This is delivered on the phone, online and face to face in communities and this role is part of the Healthwatch Hub team providing this central service from our head office in Bournemouth. The team has daily contact with the public and other agencies, primarily over the telephone. You will need to have experience of dealing with customers by telephone and have active listening skills, accurate record keeping and data entry skills. Knowledge and experience of working in a health and/or social care environment although not essential is advantageous. If you feel that you can contribute in this way, we would like to hear from you. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description Person Specification Equal Opportunities Monitoring Form	CLOSED - Thursday, 5^th September 2019	16^th, 18^th or 19^th of September 2019
HEALTHWATCH OPERATIONAL LEAD HEALTHWATCH HUB Based: Help & Care Offices, The Pokesdown Centre, Bournemouth Salary: £27,092 to £28,772 per year, pro rata £21,966 to £23,328 for working part time 30 hours per week Hours: Part-time, 30 hours per week to be worked over four or five days per week Help & Care are one of the largest providers of Healthwatch services in England. Providing good quality information, advice and signposting is a statutory requirement of this service. This role will lead the Healthwatch hub which delivers or coordinates a range of shared functions including information, advice and signposting, policies and procedures, best practice sharing, learning, peer support and quality assurance. This is an exciting time in Help & Care, with many changes and a need to drive excellent customer service. In this role, you will be responsible to manage the day-to-day operations of the Healthwatch hub team. We are looking for someone who has experience of service coordination alongside experience and knowledge of developing systems and processes who can take a lead in quality assurance and customer satisfaction. Knowledge and experience of working in a health and/or social care environment is not essential but advantageous. If you feel that you can contribute in this way, we would like to hear from you. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description Person Specification Equal Opportunities Monitoring Form	CLOSED - Thursday, 5^th September 2019	16^th, 18^th or 19^th of September 2019
ICPCS SUPPORT WORKER ICPCS - Help & Care Based: Home-based working within Bournemouth East Locality Surgeries with access to hot desk in Help & Care Offices Salary: £19,627 to £22,186 per annum Hours: Full-time 37 hours per week Contract: Temporary contract until end of January 2020 however there is a possibility of an extension (subject to the review of the service) Do you have experience providing information, support and practical guidance in coping with the now and preparing for the future? As the ICPCS Support Worker you will be working with patients either within GP surgeries or at patients’ own homes. Applicants should have excellent interpersonal skills and have sound administrative skills. You will be part of a supportive team, working closely with your peers, reflecting on practice, and have opportunities to work closely with clinical teams in the provision of our ‘non-clinical’ support. Improving life for people with health conditions through coaching and self-management is an area of growth as set out in the 5 Year Forward View NHS England. This is an exciting time of development of the service as we look to expand our support offer within Primary Care. If you feel that you can support this project we would like to hear from you. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description Person Specification Equal Opportunities Monitoring Form	CLOSED - Monday, 12^th August 2019	Thursday, 22^nd August 2019
WESSEX VOICES COMMUNICATIONS AND PROJECT ADMINISTRATION COORDINATOR WESSEX VOICES Based: Help & Care’s Head Office in Bournemouth, with occasional travel across Dorset, Hampshire and the Isle of Wight Salary: £17,487 to £18,935 per year, pro-rata £8,743 to £9,467 for working part-time 18.5 hours per week Hours: part-time 18.5 hours per week, with flexible working Contract: Fixed term until March 2021 This is an exciting opportunity for someone, who can provide effective communications support and coordination for the Wessex Voices team to enhance public and patient involvement (PPI) activities carried out by NHS England. You will have experience of creating content for social media, writing, editing leaflets, reports and online content as well as promoting healthengagement opportunities and the outcomes of Wessex Voices’ related PPI activities. You will work with a diverse range of people, including seldom heard groups. We are looking for someone to provide coordination support to the team and oversee the project administration to ensure the smooth and efficient running of team activities, while working proactively to ensure high quality communication and engagement through all aspects of the Wessex Voices work programme. This is an exciting and wide-ranging role for someone with the energy and passion to help shape health services. If you feel that you can support this project we would like to hear from you. Application Form - Word format Application Form - PDF	Job Advert Covering Letter Job Description Person Specification Equal Opportunities Monitoring Form	CLOSED - Sunday, 4^th August 2019	Monday, 12^th August 2019
SELF MANAGEMENT SERVICE - DORSET Personalised care is a nationally championed approach to care and support for people based on what matters to them and their individual strengths and needs. NHS England describe this as enabling people to have choice and control over their health, care and lives. It is a core component of the approach to care and support in Dorset, as described in the Our Dorset programme (ICS). We are expanding our dedicated workforce and looking for people who work in a person-centred way, have excellent interpersonal skills and thrive on building relationships. JOB ROLES AVAILABLE: Self-Management Coaches Based: West, Mid & East Dorset - Home-based Hours: Minimum Part-time 22.5 hours per week over 3 days to Full-time 37 hours per week over 5 days available Salary: £19,626 to £22,889 per annum (pro-rata £11,935 to £13,918 for working part-time 22.5 hrs per week) Link Workers Based: across Dorset – Home-based Hours: minimum Part-time 22.5 hours per week over 3 days to Full-time 37 hours per week over 5 days available Salary: £18,254 to £20,344 per annum, pro-rata £11,100 to £12,371 per annum for working part-time 22.5 hours per week Link Workers - Office Based Based: Office based in Pokesdown, Bournemouth Hours: Full-time 37 hours per week Salary: £18,254 to £20,344 per annum Senior Coordinator Based: Office based in Bournemouth, Pokesdown (working in Bournemouth, Poole & East Dorset area, with travel across Dorset as required) Hours: Full time 37 hours per week Salary: £23,635 to £26,214 per annum For all these roles a driving licence and use of own vehicle is required - work related travel expenses are reimbursed at 45p per mile. An enhanced Disclosure & Barring Service (DBS) police record check in relation to adults is required for these roles. These are exciting opportunities for people who work in a person-centred way, have excellent interpersonel skills and thrive on building relationships. Completed application forms should be emailed to hrsupport@helpandcare.org.uk. Application Form - Word format Application Form - PDF	Advert Equal Opportunities Monitoring Form Self- Management Coaches Job Description Person Specification Link Workers - home based Job Description Person Specification Link Workers - Office based Job Description Person Specification Senior Coordinator Job Description Person Specification	CLOSED - Friday, 2^nd August 2019	Wednesday, 14^th August 2019 and Friday, 16^th August 2019

Job Title - Service - Region

Job Application Pack

Closing Date

Interview Date

SALESFORCE TECHNICAL LEAD

GROUP SERVICES

Based: Help & Care Offices, The Pokesdown Centre, Bournemouth
Salary: £36,959 per annum pro rata for 30hours per week
Hours: Part-time, 30 hours per week

As a charity, Help & Care aims to be at the forefront of digital innovation, and this exciting new position will play a significant role in advancing this ambition.

You will be the responsible lead for the development and adoption of the organisation’s Customer Relationship Management System – Salesforce Enterprise. You will be a certified Salesforce Administrator (ADM201 & ADM211) and have significant experience working as Salesforce Solution Architect to improve business processes and increase user adoption.

This role is part technical project manager, part developer and part analyst.

If you feel that you can contribute in this way, we would like to hear from you.

Application Form - Word format Application Form - PDF

Job Advert

Covering Letter

Job Description & Person Specification

Equal Opportunities Monitoring Form

Monday, 7^th October 2019 (by 12 noon)

October 2019 – date to be confirmed

HEALTHWATCH OFFICER

HEALTHWATCH SLOUGH

Based: Home-based (with flexible working)
Salary: £23,635 to £26,214 per annum
Hours: Full-time, 37 hours per week

Are you passionate about making a difference?

Healthwatch Slough is the local independent champion for health and care services. From improving services today to helping shape better ones for tomorrow, we listen to the views and experiences of Slough people and use these to influence decision-making.

We are looking for a Healthwatch Officer – to engage with a wide range of people in Slough so we can hear their experiences of health as social care services. This will require the post holder to take a lead role in working with communities and organisations, setting up and running events and managing projects. Applicants will need experience in networking and partnership building, supporting volunteers and community groups, have the knowledge and practical experience of community involvement methods as well as proven experience of leading and developing projects.

Ability to travel across Slough and surrounding areas as well as occasional travel to different locations of business will be required for this role.

This is an exciting and wide-ranging role for someone with the energy and passion to improve health and social care services through patient experience.

If you feel that you can support this project we would like to hear from you.

Application Form - Word format Application Form - PDF

Equal Opportunities Monitoring Form

CLOSED - Sunday, 8^thSeptember 2019

Thursday, 19^th September 2019

HUMAN RESOURCES OFFICER

GROUP SERVICES

Based: Help & Care Offices, The Pokesdown Centre, Bournemouth
Salary: £23,635 to £26,214 per annum
Hours: Full-time 37 hours per week
Contract: Maternity cover for one year

This post offers an exciting opportunity for those wanting a career in Human Resources, to further develop skills through involvement in all a spects of HR including recruitment, induction, organisational and service changes, staff forum, training, policies, monitoring systems and administration.

Candidates should have HR advisory level experience, be able to work on their own initiative and be an active team player. Excellent interpersonal and communication skills are essential to provide a comprehensive generalist HR support service. You should be well organised, confident in knowledge of employment law, providing HR guidance to managers and staff and be confident using different IT packages. Your willingness to be flexible and adaptable is key and will ensure this is a rewarding and challenging position.

Application Form - Word format Application Form - PDF

Job Advert

Covering Letter

Job Description & Person Specification

Equal Opportunities Monitoring Form

Structure Chart

CLOSED - Tuesday, 3^rdSeptember 2019 (by 12 noon)

To be confirmed

HEALTHWATCH ADVISOR

HEALTHWATCH HUB

Based: Help & Care Offices, The Pokesdown Centre, Bournemouth
Salary: £18,254 to £20,344 per year, pro-rata £11,100 to £12,371 per year for working part-time 22.5 hours per week
Hours: Part-time 22 ½ hours per week to be worked over three days

Help & Care are one of the largest providers of Healthwatch services in England. Providing good quality information, advice and signposting is a statutory requirement of the service. This is delivered on the phone, online and face to face in communities and this role is part of the Healthwatch Hub team providing this central service from our head office in Bournemouth. The team has daily contact with the public and other agencies, primarily over the telephone.

You will need to have experience of dealing with customers by telephone and have active listening skills, accurate record keeping and data entry skills. Knowledge and experience of working in a health and/or social care environment although not essential is advantageous.

If you feel that you can contribute in this way, we would like to hear from you.

Application Form - Word format Application Form - PDF

Equal Opportunities Monitoring Form

CLOSED - Thursday, 5^th September 2019

16^th, 18^th or 19^th of September 2019

HEALTHWATCH OPERATIONAL LEAD

HEALTHWATCH HUB

Based: Help & Care Offices, The Pokesdown Centre, Bournemouth
Salary: £27,092 to £28,772 per year, pro rata £21,966 to £23,328 for working part time 30 hours per week
Hours: Part-time, 30 hours per week to be worked over four or five days per week

Help & Care are one of the largest providers of Healthwatch services in England. Providing good quality information, advice and signposting is a statutory requirement of this service. This role will lead the Healthwatch hub which delivers or coordinates a range of shared functions including information, advice and signposting, policies and procedures, best practice sharing, learning, peer support and quality assurance.

This is an exciting time in Help & Care, with many changes and a need to drive excellent customer service. In this role, you will be responsible to manage the day-to-day operations of the Healthwatch hub team. We are looking for someone who has experience of service coordination alongside experience and knowledge of developing systems and processes who can take a lead in quality assurance and customer satisfaction. Knowledge and experience of working in a health and/or social care environment is not essential but advantageous.

If you feel that you can contribute in this way, we would like to hear from you.

Application Form - Word format Application Form - PDF

Equal Opportunities Monitoring Form

CLOSED - Thursday, 5^th September 2019

16^th, 18^th or 19^th of September 2019

ICPCS SUPPORT WORKER

ICPCS - Help & Care

Based: Home-based working within Bournemouth East Locality Surgeries with access to hot desk in Help & Care Offices
Salary: £19,627 to £22,186 per annum
Hours: Full-time 37 hours per week
Contract: Temporary contract until end of January 2020 however there is a possibility of an extension (subject to the review of the service)

Do you have experience providing information, support and practical guidance in coping with the now and preparing for the future?

As the ICPCS Support Worker you will be working with patients either within GP surgeries or at patients’ own homes.

Applicants should have excellent interpersonal skills and have sound administrative skills. You will be part of a supportive team, working closely with your peers, reflecting on practice, and have opportunities to work closely with clinical teams in the provision of our ‘non-clinical’ support.

Improving life for people with health conditions through coaching and self-management is an area of growth as set out in the 5 Year Forward View NHS England. This is an exciting time of development of the service as we look to expand our support offer within Primary Care.

If you feel that you can support this project we would like to hear from you.

Application Form - Word format Application Form - PDF

Equal Opportunities Monitoring Form

CLOSED - Monday, 12^th August 2019

Thursday, 22^nd August 2019

WESSEX VOICES COMMUNICATIONS AND PROJECT ADMINISTRATION COORDINATOR

WESSEX VOICES

Based: Help & Care’s Head Office in Bournemouth, with occasional travel across Dorset, Hampshire and the Isle of Wight
Salary: £17,487 to £18,935 per year, pro-rata £8,743 to £9,467 for working part-time 18.5 hours per week
Hours: part-time 18.5 hours per week, with flexible working
Contract: Fixed term until March 2021

This is an exciting opportunity for someone, who can provide effective communications support and coordination for the Wessex Voices team to enhance public and patient involvement (PPI) activities carried out by NHS England.

You will have experience of creating content for social media, writing, editing leaflets, reports and online content as well as promoting healthengagement opportunities and the outcomes of Wessex Voices’ related PPI activities. You will work with a diverse range of people, including seldom heard groups.

We are looking for someone to provide coordination support to the team and oversee the project administration to ensure the smooth and efficient running of team activities, while working proactively to ensure high quality communication and engagement through all aspects of the Wessex Voices work programme.

This is an exciting and wide-ranging role for someone with the energy and passion to help shape health services.

If you feel that you can support this project we would like to hear from you.

Application Form - Word format Application Form - PDF

Equal Opportunities Monitoring Form

CLOSED - Sunday, 4^th August 2019

Monday, 12^th August 2019

SELF MANAGEMENT SERVICE - DORSET

Personalised care is a nationally championed approach to care and support for people based on what matters to them and their individual strengths and needs. NHS England describe this as enabling people to have choice and control over their health, care and lives. It is a core component of the approach to care and support in Dorset, as described in the Our Dorset programme (ICS).

We are expanding our dedicated workforce and looking for people who work in a person-centred way, have excellent interpersonal skills and thrive on building relationships.

JOB ROLES AVAILABLE:

Self-Management Coaches

Based: West, Mid & East Dorset - Home-based
Hours: Minimum Part-time 22.5 hours per week over 3 days to Full-time 37 hours per week over 5 days available
Salary: £19,626 to £22,889 per annum (pro-rata £11,935 to £13,918 for working part-time 22.5 hrs per week)

Link Workers

Based: across Dorset – Home-based
Hours: minimum Part-time 22.5 hours per week over 3 days to Full-time 37 hours per week over 5 days available
Salary: £18,254 to £20,344 per annum, pro-rata £11,100 to £12,371 per annum for working part-time 22.5 hours per week

Link Workers - Office Based

Based: Office based in Pokesdown, Bournemouth
Hours: Full-time 37 hours per week
Salary: £18,254 to £20,344 per annum

Senior Coordinator

Based: Office based in Bournemouth, Pokesdown (working in Bournemouth, Poole & East Dorset area, with travel across Dorset as required)
Hours: Full time 37 hours per week
Salary: £23,635 to £26,214 per annum

For all these roles a driving licence and use of own vehicle is required - work related travel expenses are reimbursed at 45p per mile.

An enhanced Disclosure & Barring Service (DBS) police record check in relation to adults is required for these roles.

These are exciting opportunities for people who work in a person-centred way, have excellent interpersonel skills and thrive on building relationships.

Completed application forms should be emailed to hrsupport@helpandcare.org.uk.

Application Form - Word format Application Form - PDF

Advert

Equal Opportunities Monitoring Form

Self- Management Coaches

Job Description

Person Specification

Link Workers - home based

Job Description

Person Specification

Link Workers - Office based

Job Description